We're looking for a confident and people-focused Senior ER Advisor to join our ER Services team. If you enjoy helping managers navigate tricky situations, keeping things fair and compliant, and making a real difference to how people experience work, this role is for you.
You'll be the go-to expert for ER advice across a multi-site operation, supporting managers remotely with clear, practical guidance on everything from investigations and grievances to absence, suspensions and TUPE. You'll also play a key part in keeping our processes running smoothly and ensuring cases move at pace.
Key Responsibilities:
Giving managers straightforward, compliant ER guidance on disciplinary, grievance, absence, investigations and general casework.
Handling escalated queries from HR Services and logging everything accurately in the CSM system.
Helping managers prepare for meetings, understand their responsibilities and follow the right process.
Producing accurate invite and outcome letters, checking details with ER Specialists when needed.
Supporting TUPE processes and working with the wider team to keep transfers on track.
Facilitating mediation sessions to help resolve workplace issues.
Keeping a close eye on suspension cases to minimise cost and ensure timely progress.
Completing redundancy calculations and supporting the admin that goes with them.
Staying up to date with employment law, policy changes and segment-specific requirements.
Pitching in with other HR Services teams during busy periods or project work.
Maintaining secure, accurate records in line with data protection requirements.
Experience providing remote ER support across multiple sites.
Strong understanding of employment legislation and HR policies.
The ability to juggle a high-volume caseload while staying organised and calm.
Clear, confident communication written and verbal.
A practical, problem-solving mindset and a customer-focused approach.
Experience in a Shared Service or busy HR environment.
Knowledge of HR systems like SAP HR or CRM.
Experience working in unionised environments, including settlement agreements or Employment Tribunals.
Some understanding of restructuring, mobilisation and TUPE.
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