Senior Pricing Innovation Analyst

As Doubtless Pet Care continues to grow, we are seeking an Senior Pricing Innovation Analyst to join our Actuarial Finance team.

Reward & Benefits:

• Up to c £57,500 per annum depending on experience. Plus pension, life assurance, income protection, private medical insurance, 24 days annual leave (and your birthday as an additional day off!) and a range of other employee benefits!

Location:

This is a hybrid role based in London Paddington with a minimum of one day per month in the office

We're looking for a Senior Pricing Innovation Analyst to play a key role in identifying, developing and delivering new pricing opportunities that strengthen our competitive position, enhance customer lifetime value and support sustainable business performance.

In this highly visible role, you'll lead end-to-end pricing innovation initiatives, taking ideas from initial concept and hypothesis through analysis, testing, learning and successful implementation. Working at the intersection of strategy, analytics and commercial decision-making, you'll use data-driven insights to uncover opportunities, evaluate outcomes and ensure every recommendation is backed by robust evidence.

You'll collaborate closely with cross-functional teams and partners to design effective rollout plans, monitor performance and continuously refine pricing approaches. As a senior member of the Pricing team, you'll also help shape and govern the lifetime value optimisation algorithms that support pricing decisions across the business.

This is an exciting opportunity for someone who enjoys solving complex problems, challenging conventional thinking and influencing decision-making at all levels. You'll play a key role in embedding a culture of innovation, developing repeatable processes for testing new ideas and translating sophisticated analysis into clear, actionable recommendations for both technical and non-technical audiences.

The Role: Radar Developer

Pricing Innovation & Optimisation

• Identify and deliver innovative pricing opportunities that enhance competitiveness, customer value and portfolio performance.
• Monitor market trends, competitor activity and emerging technologies to shape pricing strategy and challenge existing approaches.
• Develop and maintain customer lifetime value optimisation frameworks, algorithms and governance to support effective pricing decisions.
• Prioritise initiatives based on commercial value, customer impact, feasibility and strategic fit.

Test, Learn & Delivery

• Lead pricing innovation projects from concept through testing, evaluation and implementation.
• Analyse results, identify key performance drivers and recommend actions to maximise outcomes.
• Manage project plans, risks, dependencies and rollout activities to ensure successful delivery across partnerships and products.

Insight & Decision Support

• Deliver clear, evidence-based pricing recommendations informed by data, market insight and commercial analysis.
• Monitor the impact of pricing changes on customer behaviour, profitability and portfolio performance.
• Present complex findings in a clear and actionable way to technical and non-technical stakeholders.

Governance & Collaboration

• Maintain robust controls, governance and documentation to support transparent, repeatable and compliant pricing processes.
• Promote best practice, knowledge sharing and continuous improvement across the pricing team.
• Act in line with regulatory requirements and customer outcome principles.

What We Look For In You

• Strong experience in general insurance pricing, ideally within personal lines.
• Experience using analytical tools such as SAS, Python, R, SQL or Excel to solve complex business problems.
• Familiarity with Earnix or the ability to quickly develop expertise in pricing and optimisation platforms.
• Strong understanding of pricing strategy, customer behaviour, retention, price elasticity and lifetime value concepts.
• Experience designing, delivering and evaluating pricing tests, pilots or optimisation initiatives.
• Sound knowledge of pricing governance, controls, validation and performance monitoring.
• A commercially minded problem-solver with strong analytical skills and a passion for innovation.
• Proven ability to manage projects from concept through to implementation and measurable business outcomes.
• Excellent communication skills, with the ability to translate complex analysis into clear, actionable recommendations.
• Comfortable influencing stakeholders, challenging thinking constructively and building support for change.
• Organised, evidence-driven and focused on delivering high-quality outcomes in a fast-paced environment.

What we are all about!

We are Doubtless Pet Care - a pet insurance and health services organisation operating in several markets across Europe including the UK, France, Netherlands, Belgium and Germany as well as North America (USA and Canada).

We are one of the largest pet insurance and services organisations globally, with over 4,500 colleagues supporting over 6 million pets across the globe. Our passion for pets powers our purpose to help pet parents get better access to better care, so they can focus on the joy that happy healthy pets bring to their lives.

We're guided by our values of Performance, Exploration, Togetherness and Sustainability and as pet owners, many of us at Doubtless feel a personal connection with our mission.

We know that harnessing our differences makes us stronger and helps us to deliver better outcomes for our customers and each other. That’s why we are committed to ensuring that everyone is treated fair and without discrimination, and we are passionate about creating an inclusive environment where everyone feels they belong.

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