TPA Liability Claims Handler

TPA Liability Claims Handler

Location: Remote
Salary: Competitive, dependent on experience

We are currently recruiting for an experienced Liability Claims Handler to join a well-established Loss Adjuster managing a portfolio of Employers' Liability and Public Liability claims on behalf of a range of insurer and corporate clients.
This is an excellent opportunity for a claims professional looking to join a supportive and technically focused environment, with genuine opportunities for career development.

Key responsibilities will include:

• Managing a caseload of Employers' Liability and Public Liability claims.
• Reviewing and assessing liability, quantum and coverage.
• Establishing the circumstances surrounding claims and identifying potential fraud or third-party involvement.
• Instructing and liaising with solicitors, loss adjusters, investigators and other external suppliers where appropriate.
• Negotiating settlements with claimants and their representatives.
• Making appropriate indemnity and liability decisions within delegated authority.
• Maintaining accurate claims records and ensuring files are handled in accordance with FCA and client requirements.
• Providing a high level of service to clients, brokers and other stakeholders.
• Identifying opportunities to improve claims outcomes and minimise claims leakage.
• Managing claims in line with agreed SLAs, KPIs and internal governance requirements.

About You

We are looking for someone with previous experience handling Liability claims, ideally within a TPA, insurer, broker or loss adjusting environment.

You're ideally to have:

• Experience handling Employers' Liability and/or Public Liability claims.
• A good understanding of liability principles and claims processes.
• Strong negotiation and decision-making skills.
• Excellent communication and organisational skills.
• The ability to manage a varied caseload and work to deadlines.
• A customer-focused approach with strong attention to detail.
• Experience working within delegated authority and agreed claims protocols.

CII qualifications or a willingness to work towards them would be advantageous, but relevant claims experience is the priority.

What's on Offer

• Competitive salary based on experience.
• Hybrid working.
• Structured training and professional development.
• Opportunities to progress within a growing claims operation.
• A supportive and collaborative working environment.
• Exposure to a broad and varied portfolio of liability claims.

If you are an experienced Claims Handler looking for your next opportunity within a TPA environment, we'd be keen to hear from you.

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