Liability Claims Handler
Colchester
Full Time, Permanent
Up to £40,000 PA DOE
Step into a role where you’ll shape the future of liability claims handling with cutting‑edge technology at your fingertips. Join MPL Claims Management and become the expert who transforms complex claims into clear resolutions.
About MPL
With technology at the heart of MPL, the successful candidate will play a critical role in managing and resolving liability claims with efficiency and professionalism. This position involves assessing claims, liaising with clients, and ensuring claims are processed in accordance with legal and company standards. The Ideal candidates will possess strong analytical skills, a keen eye for detail, and a commitment to delivering outstanding client service. At MPL Claims Management (part of the ERGO group of companies), you’ll find a supportive team environment that fosters growth and learning. We will help mentor and guide to reach your full potential, with the opportunity to progress your career.
Role Overview
You’ll own the end-to-end management of liability claims from investigation to settlement. This means assessing coverage, liability, and damages whilst ensuring every claim meets regulatory requirements.
Duties
- Evaluate liability claims to determine coverage, liability, and damages.
- Conduct thorough investigations by gathering evidence, assessing injuries, and reviewing documentation.
- Analyse and interpret policy terms and conditions to accurately assess claims.
- Provide clear and concise updates to clients regarding claim status and next steps.
- Offer advice to support and guide customers throughout the claim process to ensure their satisfaction.
- Maintain strong client relationships through proactive communication and timely responses to inquiries.
- Managing SLA's with clients requirements.
- Negotiate settlements with claimants, legal representatives, and third parties to achieve favourable outcomes.
- Prepare and present detailed settlement proposals and recommendations for management approval.
- Document and track all negotiation activities to ensure compliance with company policies and legal requirements.
- Ensure all claims handling activities comply with relevant laws, regulations, and company policies.
- Stay informed about changes in liability laws and industry best practices to maintain compliance and improve claims handling processes.
- Maintain accurate and organized claim files, documenting all interactions, agreements, and decisions.
- Prepare comprehensive reports and summaries for management review and analysis.
Experience & Requirements
- Previous experience in liability claims handling, insurance, or a similar role is essential.
- Proficiency in claims management software is beneficial.
- Strong verbal and written communication skills are essential for negotiating settlements and interacting with various stakeholders.
- Ability to analyse complex information and make sound decisions based on policy and legal criteria.
- Meticulous attention to detail in reviewing claims and preparing documentation.
- Strong problem-solving skills to handle challenging claims and develop effective solutions.
- Ability to empathise with claimants and maintain patience throughout the claims process.
- Excellent organisational and time management skills to handle multiple claims efficiently.
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