OR118214 – Outreach and Sustainment Officer – Housing

Work Pattern: 36 per week,

PAYE Pay Rate: £23.25 per hour

Main Purpose

To provide proactive outreach and support to people sleeping rough or at risk of homelessness, helping them access accommodation, housing, health and support services.

Typical Day

• Carry out outreach sessions across Waltham Forest.
• Engage with people sleeping rough and build trusting relationships.
• Assess housing, welfare and support needs.
• Provide advice, referrals and practical support.
• Help individuals access temporary, supported or independent accommodation.
• Provide tenancy sustainment and move-on support.
• Respond to reports of rough sleeping and safeguarding concerns.
• Work with Council teams and partner agencies.

Key Skills

• Homelessness and rough sleeping experience.
• Strong communication and engagement skills.
• Experience supporting vulnerable people with complex needs.
• Knowledge of housing and homelessness services.
• Trauma-informed and person-centered approach.
• Good case management and partnership-working skills.

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