Patient Care Advisor

Please Note: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu.

Are you passionate about delivering outstanding customer service and supporting patients through their healthcare journey? Vista Health is looking for a Patient Care Advisor to join our dedicated team, helping patients and clients access diagnostic services quickly, efficiently, and with exceptional care.

As a Patient Care Advisor, you will play a vital role in managing the patient journey from referral through to appointment booking and reporting. You will work closely with patients, solicitors, medico-legal clients, clinicians, and internal stakeholders to ensure a seamless experience while meeting service standards and delivering excellent customer care.

This is a fast-paced and rewarding role where strong communication skills, attention to detail, and a patient-focused approach are essential.

Key Responsibilities

• Respond to telephone and email enquiries from patients, solicitors, and medico-legal clients.
• Convert referrals and enquiries into booked appointments.
• Provide accurate information regarding services, pricing, and appointment availability.
• Book appointments in line with service and utilisation best practice.
• Deliver a high standard of customer service across every interaction.
• Accurately maintain patient and client records across internal systems.
• Ensure all activities comply with GDPR and information governance requirements.
• Identify and understand patient needs, offering the most appropriate solutions and services.
• Manage challenging conversations professionally and empathetically.
• Work collaboratively with colleagues to ensure service level agreements (SLAs) are achieved.
• Support continuous improvement initiatives and contribute positively to team performance.

What We're Looking For

• Previous experience in a customer service, patient-facing, or contact centre environment.
• Experience handling challenging situations and objection resolution.
• Strong administrative skills with excellent attention to detail.
• Good working knowledge of Microsoft Outlook and Word.
• Experience managing multiple tasks in a fast-paced environment.

Key Skills & Attributes

• Exceptional verbal and written communication skills.
• Empathetic, caring, and patient-focused approach.
• Professional and confident when dealing with sensitive or emotional situations.
• Strong organisational and time management skills.
• Reliable, resilient, and self-motivated.
• Ability to work effectively both independently and as part of a team.
• Positive attitude with a willingness to learn and continuously develop.
• High level of accuracy, including excellent spelling, grammar, and written communication.

What's in it for you

As well as the below amazing company benefits, we offer some unique benefits here at Sandbrook House, including:

• Free parking
• Subsidisedrestaurant and café
• Academy programme – an amazing supportive 12 week induction programme for all
• Free hot drinks
• Opposite large retail park with a vast amount of food outlets

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy.

This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well‑being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer‑to‑peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth’s healthcare services Smart tech,
• Cycle to Work and thousands of discounts and cashback options
• Paid‑for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway. IND02

About us

Vista Health is a leading UK healthcare provider specialised in diagnostic services such as MRI, CT, Ultrasound and Endoscopy for the private healthcare sector. We offer fast assessment turnaround, expert diagnosis and world class reports from fully qualified radiologists. From our creation over 10 years ago we have focused on providing accessible and affordable services for everyone from elite sportspersons to patients who are trying to regain their health after injury or illness.

Vista have been a pioneer in offering self-referral for diagnostic services directly to consumers which has enabled thousands of customers to take the next step on their healthcare journey and avoid unnecessary waiting times. We are also leading the way in services focused on prevention such as Full Body Scanning which are growing rapidly.

£55,000 - £60,000 plus car allowance and commission

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