Medical Secretary

Private Healthcare | Luxury Client Experience

Monday - Friday | 37.5 hours per week

£40,000 - £45,000 plus 27 days holiday plus Bank Holidays, discretionary annual bonus, pension scheme, development opportunities, social events.

Introduction:

A prestigious, doctor-led private healthcare clinic in Central London are recruiting for a Medical Secretary with exceptional communication and organisational skills, and an interest in healthcare, to join their team.

What you will do as a Medical Secretary?

You will be responsible for every part of the client experience, ensuring 5* client service at every stage, from their initial enquiry to booking and follow-up.

Medical Secretary duties will include:

• Managing telephone and email enquiries
• Taking and managing client bookings - manage and maintain client confidentiality
• Maintaining outstanding standards in all aspects of the role, from client service to internal relationships
• Collating clients medical reports, coordinate client referrals and follow-ups
• Meeting clients when they arrive and check-out
• Booking client lunches, hotel rooms and taxis
• Managing referrals with doctors and clients
• Support colleagues across the Client Relations Team to keep the clinic running smoothly
• Contribute to wider clinic projects

Are you the right fit for the Medical Secretary role?

• Excellent communication skills and the ability to interact professionally with high net worth clients
• A professional attitude
• A calm and articulate telephone manner and excellent written English
• An enthusiastic, approachable, warm and confident person

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