Assistant Store Manager (Store operations lead)

At Asket our vision is a world free of mindless consumption. To get there, we are on a mission to slow down the fashion industry by creating one permanent collection of garments that last longer, do better by people and planet and allow us to live fulfilled with less.

Rather than just another transactional store, the Asket store aims to create an in-depth experience with, and conversation around, our garments, leaving the customer to invest in them on their own terms: in store, from home, or not at all.

As Assistant Store Manager, you'll be the on-site operational lead of our London store on Brewer Street, making sure the routines behind the scenes run smoothly so the team can give every visitor an exceptional experience. You'll work side by side with our Store Manager to lead the team day to day, all while being a hands-on presence on the shop floor and a role model in customer service.

What you'll do

Store operations

• Own inventory management: deliveries, stock counts replenishment feedback and stock accuracy routines
• Make sure operational routines are followed and keep improving them, including returns, repairs and online orders handled in store
• Onboard and train new team members in our operational routines and systems
• Keep front and back-of-house standards high

Team leadership

• Support the Store Manager in leading, coaching and scheduling the team
• Lead the store when the Store Manager is away
• Embody Asket's values and service ethos

Customer experience

• Give every customer an extraordinary level of service, from first-time visitors to long-standing customers
• Resolve customer questions and complaints quickly and with care
• Share feedback on product, service and operations with the Store Manager and HQ teams
• Assist store manager with visual merchandising, activations and events
• Grow the Asket London community through considered service

Who you are

• Passionate about customer service and you love meeting new people
• Experienced in customer-facing retail, for example as a senior sales advisor, assistant store manager or in a similar role
• Experienced in store operations such as inventory, stock management or routines
• Structured and detail-oriented, and you know that well-run operations make great service possible
• Comfortable guiding and training others, with a calm and positive leadership style
• Quick to learn new systems and processes
• Passionate about high-quality clothing and aligned with Asket's mission
• Available to work weekends and holidays (full-time, 37-40 hours/week)

Practical information

• Start date: December 2026 or January 2027
• Location: Brewer Street, London
• Reports to: Store Manager
• Employment: Full-time, permanent
• You musth have the right to work in the UK without sponsorship.

Applications are open until 1 November 2026, but we review them on a rolling basis and may fill the role before then

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