Receptionist

We have a fantastic opportunity for a Receptionist to join the team at Acorn Veterinary Centre .

You’ll be joining a friendly and supportive team who are passionate about providing excellent care to our patients and making sure every client feels welcomed, valued and well looked after.

We are looking for a self-motivated, organised and friendly individual who enjoys working with people and would love to become part of our team.

Previous veterinary reception experience would be desirable but is not essential . Most importantly, we are looking for someone with a positive attitude, excellent communication skills and a genuine interest in providing outstanding client care.

The Role

• Hours: 24.4 hours per week
• Monday: 10:00am – 6:00pm
• Thursday: 11:30am – 7:30pm
• Friday: 10:00am – 6:00pm
• Weekend rota: 1 in 4 Saturdays, with weekend hours incorporated into the contracted hours

Salary dependent on skills and experience.

This role will include:

• Providing a professional, friendly and welcoming reception service to our clients
• Greeting clients and ensuring they receive a warm and positive experience from the moment they arrive
• Answering telephone calls and dealing with client enquiries in a helpful and professional manner
• Booking appointments and maintaining accurate client and patient records
• Processing payments and carrying out general administrative and clerical duties
• Supporting the veterinary team with the smooth running of the practice
• Working as part of a team to provide excellent patient and client care
• Maintaining a clean, organised and welcoming reception area

What we’re looking for

We’re looking for someone who is:

• Friendly, approachable and confident when dealing with clients
• Well organised with excellent attention to detail
• A good communicator and team player
• Calm and professional, even when the practice is busy
• Comfortable working independently and taking initiative
• Passionate about providing a high standard of customer service
• Ideally experienced within a veterinary environment, although previous veterinary experience is not essential

As proud members of the VetPartners family, we offer a fantastic range of benefits including:

• 6 weeks paid holiday including bank holidays
• £250 CPD allowance per annum
• Health Cash Plan – offering a wide range of benefits for health and wellbeing treatments, from dentistry to sports massage
• Enhanced paternity, maternity, adoption, shared parental leave and surrogacy pay
• Discounted veterinary fees
• My Perks – offers, discounts and cashback on shopping, travel, entertainment and much more
• Cycle to work scheme
• CPD/training support
• Company sick pay
• Annual pay reviews
• Focus on employee wellbeing
• Career progression opportunities

Join an Employer of the Year! VetPartners has been recognised for outstanding team culture and support.

If you’re looking for a rewarding role where you can make a real difference to our clients, their pets and our team, we’d love to hear from you.

We look forward to hearing from you.

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