Temporary Outbound Customer Advisor - Warm Enquiries

OUTBOUND CUSTOMER SUCCESS ADVISOR

Salford M50- Parking onsite

Monday- Friday (Fulltime in the office)

9am-5pm

£13.33 per hour (£26k)

ASAP - Ongoing (Possibility to be extended or taken on permanently for the right person)

What You’ll Do

• Engage Customers: Reach out to customers who have onboarded but haven't yet claimed their rewards, guiding them through the claims process with care and clarity.
• Support Onboarding: Assist customers who faced challenges during onboarding, diagnosing issues and ensuring they complete the process smoothly.
• Customer Satisfaction Checks: Follow up with customers who have recently had products installed to gauge their satisfaction with the product and service.
• Issue Logging: Identify and log any concerns raised, escalating issues as needed to ensure prompt resolutions.
• Quote Progression: Contact customers who have requested quotes but haven't provided necessary information to move forward.
• Follow-Up: Reconnect with customers who haven't responded to previous requests for additional information.
• Remove Blockers: Work diligently to eliminate any obstacles in the quoting process, striving to convert more inquiries into booked and paid installations.
• Record Keeping: Maintain accurate records of all calls, outcomes and customer interactions in the CRM system.
• Feedback Loop: Collaborate closely with the Customer Service Manager to report common issues or trends.
• Brand Representation: Always represent the company professionally, reflecting brand values and building customer trust.

What We’re Looking For

• Rapport Builder: An ability to connect quickly with customers and maintain a friendly telephone manner.
• Problem Solver: A keen mindset for identifying key issues and offering effective resolutions.
• Efficient Worker: An organised and conscientious approach to managing multiple call types throughout your day.
• Tech‑Savvy: Basic IT literacy to effectively utilise CRM systems and tools.

Performance Measures

• The number of successfully completed calls leading to customer onboarding.
• The number of quotes progressed to booked and paid.
• Call volume and quality against set targets.
• The number of 4- and 5-star customer reviews generated as a result of your outbound efforts.

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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