Team Leader

About The Role

Role: Team Leader

Location: Kidderminster

Contract Type: Full time, Permanent

Hours: Monday - Friday 6:00am - 2:00pm

Salary: £28,216.50 Per Annum

Are you an experienced Team Leader looking for a new challenge? Restore Digital is offering an exciting opportunity for a proactive individual to join our team.

As a Team Leader at Restore Digital, you will play a crucial role in overseeing the day-to-day operations of our production team. Your responsibilities will include ensuring compliance with Restore Digital's policies, maintaininghigh standards of service delivery, and collaborating effectively with other departments to meet strict SLAs.

Responsibilities

• Support the line manager in coordinating and implementing daily activities within the department
• Provide leadership and guidance to the team, fostering a collaborative environment and leading by example
• Assume responsibility in the absence of the line manager, assigning tasks and ensuring the team operates efficiently
• Act as the primary point of contact for the team, addressing enquiries and managing conflicting priorities
• Coach, advise, and motivate team members to achieve personal and professional excellence aligned with business goals
• Enforce Restore Digital's policies, procedures, and health and safety guidelines, ensuring team compliance
• Monitor team performance against objectives, elevate concerns, and identify training needs to enhance efficiency
• Provide daily metrics and reports to line management

What we are looking for

• Ability to effectively resolve problems and make informed decisions
• Demonstrated experience in team leadership, ideally in a fast-paced environment
• Strong motivational and coaching skills with a proven track record of team development
• Previous experience in managing and leading teams to achieve operational targets
• Excellent communication skills, capable of handling customer complaints courteously and effectively (Essential)
• Familiarity with working in a dynamic, deadline-driven setting (Essential)
• A willingness to support other operational teams by completing data entry, scanning, storing and indexing tasks accurately. (Essential)
• Someone who has basic Computer and communication skills to follow instructions, read labels and safety information, and to complete data entry tasks (Essential)
• A positive team player who can also work independently, follow processes and take responsibility for their work (Essential)

Why Join Us?

Join a business that values long-term customer relationships and gives you the autonomy to manage, develop and grow a portfolio of key accounts. You'll work with a supportive team, make a tangible impact on customer success, and play an important role in driving the continued growth of our business.

About Us

At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions.

With over 30 years of expertise, industry-leading facilities and a customer-first approach, we're trusted to deliver exceptional service and go the extra mile to solve our customers' challenges. Join us and be part of a business where your contribution truly makes a difference.

What We Can Offer You

• Life assurance
• Annual leave entitlement (starting with 20 – 25 days + bank holidays)
• Contributory pension scheme
• Share save scheme
• Paid volunteer day
• Long service recognition
• Eyecare voucher
• Retail discounts
• Family leave
• Employee assistance programme

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

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