Water Revenue Inspector

Department: Operations

Reports to: UK Metering and Revenue Assurance Manager

Salary: up to £35K DOE

Location: This is a home-based, field-focused role covering Reading and the surrounding region. Regular travel to customer and operational sites will be required, and candidates should be comfortable supporting activities across a wider geographic area

The Opportunity

We're looking for a proactive and customer-focused Water Revenue Inspector to join our team, helping to protect water resources, improve billing accuracy and reduce revenue loss across our network.

This is a varied field-based role where no two days are the same. You'll investigate unusual consumption patterns, carry out customer visits, identify and resolve issues such as water waste and metering anomalies, and work closely with customers to find practical solutions. Your work will play a key role in balancing the network, protecting revenue, supporting regulatory compliance and delivering a great customer experience.

If you enjoy problem-solving, working independently and making a real impact, this is an exciting opportunity to help shape how we manage and protect one of our most valuable resources.

Key Responsibilities

• Perform all scheduled and ad-hoc meter reads across manual, radio (AMR drive‑by), and AMI meters
• Conduct customer visits to investigate suspected behind-the‑meter waste of water, assess the source and extent of the issue, record findings and evidence, explain required corrective actions to the customer, and elevate or refer unresolved matters through the appropriate company process
• Perform boundary flow and pressure checks to support network balancing
• Deploy and maintain monitoring technology (e.g. FIDO and other sensors)
• Survey sites to collect information for new meter installations
• Capture accurate field data to support billing, asset records, and audit trails
• Ensure all inspections and activities are recorded in line with company systems and governance standards
• Provide structured feedback to central Revenue Assurance and Asset teams
• Support continuous improvement in data quality and system accuracy
• Work from prioritised investigation lists based on risk, value, and operational need
• Support proactive site surveys and targeted investigations aligned to revenue risk and network performance
• Arrange and undertake customer appointments for behind-the-meter waste-of-water investigations, maintaining a professional, proportionate and customer-focused approach and accurately recording visit outcomes, agreed actions and follow-up requirements.
• Liaise with customers, developers, and contractors during investigations and surveys
• Support resolution of customer billing queries where linked to field findings

Measures of Success

• Consistently identifies and resolves metering, consumption and water usage anomalies, contributing to improved billing accuracy and the recovery of lost revenue
• Delivers meter reading, survey and investigation activities safely, accurately and within agreed timescales, maintaining a high standard of work quality
• Produces accurate, complete and reliable field data that supports effective billing, asset management, reporting and regulatory compliance
• Builds positive relationships with customers through professional, proactive and customer-focused management of appointments, investigations and follow-up actions
• Proactively identifies opportunities to improve network performance, reduce inefficiencies and enhance operational processes, contributing to continuous business improvement

About You

Essential

• A curious mind in investigating value for the business and tying up loose ends
• The determination to diagnose complex issues via practical steps with minimal guidance
• Ability to overcome setbacks and to push through obstacles to finish tasks succesfully
• Ability to work independently in the field and collaboratively across teams
• Excellent organisational skills and attention to detail
• Strong communication skills, both written and verbal
• Full UK driving licence (role requires travel across operational areas)

Desirable

• Previous experience in utilities metering, revenue assurance, or related operational field
• Knowledge of water network operations and metering technologies (manual, AMR, AMI)

Your Development and Benefits

At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture.

Our benefits include:

• Salary which aligns to your experience and skillset
• 25 days paid holiday + bank holidays
• An additional day off to celebrate your birthday
• Annual discretionary bonus
• Car allowance
• Company pension plan
• Health Cash plan through Westfield Health
• Option to purchase additional holiday days through our Holiday Buying Scheme
• Engagement committee with events throughout the year, including Christmas Party, Summer Party and individual team socials
• Paid professional memberships relevant to your role and access to professional development opportunities

Our Values

At the forefront of everything we do:

Safety, Customer Promise, Accountability, Reliability, Respect, Flexibility

Equal Opportunities

Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you require any appropriate accommodations during the application or interview process, please let us know.

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