Property Transfer Assistant

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The Property Transfer department is dynamic and fast-paced, managing a high-volume workload with a diverse and energetic team. We are looking for ambitious individuals with a customer-centric mindset who can align with our team's values and contribute to achieving our goals.

The ideal candidate will be highly organised with strong administrative skills and a proactive approach to problem-solving. Excellent communication and customer service abilities are essential, as you will engage with a range of stakeholders. Proficiency in Microsoft Office applications, including Excel, Word, Teams, and Outlook, is required. Previous experience in an administrative or customer-facing role is preferred, and knowledge of property management, leases, or legal documentation would be advantageous.

As a Property Transfer Assistant, you will play a key role in ensuring a seamless property transfer experience for our customers. Your commitment to accuracy, compliance, and customer service will directly contribute to the smooth operation of our business while supporting individuals and families during significant life transitions.

This role is based at our Head Office in Bournemouth, with working hours from 9:00 AM to 5:30 PM, Monday to Thursday, and 9:00 AM to 5:00 PM on Fridays.

Benefits of joining our team:

• Competitive salary and discretionary annual bonus scheme
• Company pension scheme
• Life Assurance
• Professional Subscriptions paid for
• Monday to Friday work pattern
• 24 days holiday (rising to 28) plus Bank Holidays (in lieu)
• Onsite parking
• 2 fully paid volunteering days per year (supported by the McCarthy Stone Foundation)
• Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher
• Colleagues Benefit Booklet with a range of store offers discounts and promotions
• Family Friendly Policies

What You Will Do:

As a Property Transfer Assistant, you are pivotal member of our Property Transfer Team, responsible for:

• Manage legal documentation and customer records with accuracy and efficiency.
• Maintain high standards of customer care and operational excellence.
• Facilitate property resales and transfers , ensuring a seamless process from start to finish.
• Administer customer information updates, apartment alterations, and communal change requests.
• Support families with sensitivity and professionalism.
• Handle applications for resident associations, subletting notifications, and pet permission requests.
• Ensure compliance with company policies and industry regulations.
• Collaborate with internal departments, solicitors, and external stakeholders to provide a seamless service.

What We are Looking For:

To succeed in this role, you will be:

• Organised & Detail-Oriented – You keep everything running smoothly and accurately. detail-oriented, ensuring accuracy in reporting and financial processing.
• Communicates effectively and works collaboratively with multiple teams.
• Proactive & Problem-Solving – You anticipate challenges and tackle them head-on.
• Flexible & Adaptable – You thrive in a dynamic, fast-paced environment.
• Collaborative & Supportive – You build strong relationships across teams.
• Resilient & Tenacious – You stay focused and driven, thrives under pressure and can adapt quickly to changing priorities.
• The ability to learn policies and procedures quickly and efficiently.

At McCarthy Stone, we celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

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