Retail and Donation Centre Team Lead - Pew Corner

Hours: 40 hours per week, including alternate Saturdays

Location: Guildford, Pew Corner

Are you looking for a job where you can make a real difference? Phyllis Tuckwell’s shops are run by a wonderful and dedicated team of staff and volunteers.

An exciting new opportunity has arisen to recruit a Donation Centre and Shop Team Lead for our new, large format warehouse, donation centre and shop in Guildford. This is a destination warehouse for donating and buying furniture, clothing, vinyl, and bric-a-brac all under one roof.

About You

A successful Team Lead will have:

• Retail management experience, ideally in the charity sector.
• Previous experience in warehouse or logistics operations, preferably within a retail or charity environment.
• Demonstrate experience in managing teams, including staff and volunteers.
• Strong understanding of stock management and distribution processes.
• Knowledge of health and safety regulations and manual handling procedures.
• Capable of working under pressure and managing multiple priorities.
• Commercial awareness and understanding market trends.
• Ideally, knowledge of Gift Aid processes and compliance.

For a full list of essential requirements, please refer to the job description and person specification document for each role.

About Us

We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring ‘every day is precious’ for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

We Offer:

• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Employee Assistance Programme
• Blue Light Discount Card
• Skill Development and Training
• Internal Mobility and Career Progression
• Upskilling
• Coaching
• Diverse Training Courses

A Great Place to Work

• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role please contact Cheryl Morley on or phone

Closing date for receipt of applications: Wednesday 28 th October 2026

Interviews to be held 5 th and 6 th November 2026.

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.

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