Retail Supervisor

Hull and East Yorkshire Source: WhatJobs

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We are looking for an experienced and enthusiastic Retail Supervisor to join our SPAR team based on the University Campus.The ideal candidate will be able to combine excellent customer service with strong retail and supervisory skills, to deliver an excellent experience for all of our customers.

This isn’t your typical retail role. Alongside the day-to-day running of our SPAR store, you’ll get involved in stock management, our in-house bakery, clothing and visual merchandising and our growing online clothing offer.You’ll also play an important role in supporting the Retail team and taking responsibility for the store when required.

A little bit about us

Hull University Students’ Union is a registered charity, with a large trading subsidiary; Our vision mission and values are set out below.

Vision: For every student to feel, seen, heard, valued and empowered.

Mission: HUSU exists to champion student priorities helping you succeed in your studies and beyond. As your Students’ Union, we represent your voice to the University of Hull and to other representative bodies, making sure your academic interests and wellbeing are supported. We offer loads of opportunities to get involved, from societies and sports to events, campaigns, and student-led change. Whether you are here to meet new people, make a difference, or just enjoy your time at university, we are here to support your journey and help build a community where everyone feels they belong.

Our Trading Subsidiary provides an on campus Bar in partnership with J D Wetherspoon, a mini-supermarket in partnership with SPAR, and our nightclub and live gig space Asylum.

Our Values

Inclusive - We are committed to fostering equity, diversity, Inclusion and belonging, by continuously adapting our services to meet the evolving needs of our members.

Innovative – We look to the future seeking new opportunities, collaborations and partnerships; we are imaginative, creative and progressive

Positive – We continually work to improve your Union, we are confident, optimistic and solution focused.

Fun – We focus on making your time at university as enjoyable as possible.

Supportive - We listen, look out for your best interests and make sure your voice is heard.

About the Role

As Retail Supervisor, you’ll play a key role in the day-to-day running of the store, with your main responsibilities including:

Service Delivery

To deliver exceptional customer service at all times and as they arise to deal with customer complaints in an efficient manner.
To ensure that all store merchandising standards and cleanliness are of the highest standard and that the store is suitable replenished prior to the end of your working shift.
To work within the shop and stock room areas in accepting deliveries of Fresh, Frozen and Ambient products and carrying out stock shop floor replenishment ensuring that stock rotation is carried out.
To ensure that all deliveries are checked and that any discrepancies are reported without delay to the Retail Manager or his/her deputy.
To follow good stock management processes, ensuring stock is appropriately rotated and organised within the bakery and back-of-house areas.
To undertake visual merchandising of clothing and other retail products in line with agreed standards.
To manage the preparation, processing and fulfilment of online clothing orders.
To carry out stocktakes as and when required.
To complete Retail orders for the replenishment of stock when required.
To ensure that the reduction and wastage store procedures are completed as per the store policy and that you follow the requirements to minimise wastage where necessary.
Keep up to date with current promotions and new products ensuring that at every opportunity you are promoting these to our customers.

Reporting and Information Management

To complete all due diligence checks and records as per the store standards.
To complete all opening and closing checklists ensuring that these checks are documented as per the store standards.
To report any till discrepancies, large void or refund transactions to the Retail Manager or their deputy.
To report any cash discrepancies to the Retail Manager or their deputy.

Team Working

To work with our Retail team members ensuring that they have the correct level of Supervision, direction, information and support to complete all the jobs required throughout their shift.
To contribute as a team player to the successful running of the store.

Compliance

To ensure that all cash handling procedures are completed as per the store procedures.
To ensure that all operator and management functions of the EPOS till system are completed as per the store standards.
To ensure that the security of the Retail shop is not compromised and that all lockdown procedures are completed correctly, and any concerns are raised to the Duty Manager prior to leaving the store.
To operate in accordance with all relevant statutory laws relating to Health and Safety, Food Hygiene and age-restricted products.
Adhere to all company standards of uniform, policies and procedures.
Carry out all duties in line with SPAR’s and HUSU’s policies and in line with the organisation’s values and strategic aims.
To attend compulsory training days and complete all online training programmes as required.

General duties and responsibilities

Ensure confidentiality at all times in the handling and dissemination of information and data, and embedding and implementing GDPR across the workload.
Maintain a positive atmosphere amongst all staff and customers.
Carry out any other reasonable instruction asked by the Retail Management Team or Senior Leadership Team.

Reporting to: Retail Manager

Direct reports: 0 /Indirect reports: up to 12 per shift.

About You

Basic food hygiene
Previous experience of working within a fast-paced food to go, customer facing retail or similar environment.
Previous experience of clothing retail and/or visual merchandising.
Previous experience supervising a team within a busy commercial environment.
Understanding of a Students Union and the role our Retail shop plays within this environment.
Knowledge of Health & Safety, Food Hygiene, Licensing Law and Age related products within a Retail environment.
The ability to carry out manual handling of deliveries and movement of stock items throughout the Retail environment.
To be able to demonstrate the ability to work on your own initiative and within a team.
To be able to demonstrate your ability to have an organised approach in your working methods.
To be competent in your ability with literacy, numeracy, IT and communication skills.
To be flexible in your approach to the hours of work which will include working evenings, weekends and bank holidays.
To be fluent in the English language.
Any previous training within a retail environment.
Personal licence.
Knowledge of food labelling guidelines (Natasha's Law)

We believe our people are our greatest asset, so we offer a comprehensive benefits package designed to support wellbeing and help staff thrive both professionally and personally. Alongside the benefits, you’ll have access to development opportunities to grow your skills and achieve your full potential within an innovative and supportive environment.

Generous annual leave entitlement - 27 days plus bank holidays plus 3 extra days between Christmas and New Year
Employer funded HealthCash Plan
Pension Scheme
Exclusive discounts in our SPAR shop, Wetherspoon Sanctuary, and Asylum, plus an opportunity to get free tickets to events.
Employee Assistance Programme
Shopping discounts and rewards
On-site parking at a minimal cost
Discounted membership at Hull University Sport and Fitness Centre
One day paid Volunteering day a year
Option to attend all staff event days

We are committed to ensuring our workforce accurately reflects the diversity of the world we live in. We positively encourage applications from all individuals irrespective of gender, age, home country, ethnic background, sexuality, religious beliefs or disability.

All candidates will be treated equally and all appointments made on merit.

If you require any further information or wish to discuss this role please email or telephone .

We reserve the right to close this vacancy early if we receive a high number of applicants.

Proposed interview date: Wednesday 11th November 2026.