Insurance Customer Advisor & Renewals Specialist

NFU Mutual in the Borders region is seeking a Customer Service Adviser to deliver first-class customer service and compliant day-to-day operations. You will be the first point of contact, advising on insurance products and maximizing cross-sell opportunities while maintaining accurate records and upholding regulatory standards.

You will handle inquiries, process policy changes, manage renewals and support colleagues with administration and document handling.

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