Senior Service Advisor

Darlington, United Kingdom | Posted on 08/10/2026

Location: Darlington Salary: £30,520 Basic Salary + Excellent Bonus Scheme (OTE £43,662) Job Type: Full-Time, Permanent

Pybus Recruitment is delighted to be recruiting on behalf of a highly successful and well-established main dealer in Darlington. We are looking for an experienced Senior Service Advisor who is passionate about delivering exceptional customer service and supporting a busy aftersales department.

This is an excellent opportunity for an experienced Service Advisor ready to take the next step in their career, offering a competitive basic salary, outstanding earning potential, and the chance to work within a professional dealership environment.

The Role

As Senior Service Advisor, you will act as a key point of contact for customers while supporting the Aftersales leadership team to ensure the smooth day-to-day operation of the service department.

Your responsibilities will include:

• Managing customer enquiries and service bookings
• Delivering exceptional customer service throughout the service journey
• Explaining repair requirements and associated costs clearly and professionally
• Liaising with workshop technicians and service management
• Maximising service and repair opportunities through effective upselling
• Keeping customers informed on vehicle progress and completion times
• Handling customer concerns and ensuring prompt resolution
• Supporting and mentoring junior Service Advisors where required
• Ensuring all administrative processes are completed accurately
• Maintaining high levels of customer satisfaction and manufacturer standards

About You

The ideal candidate will have:

• Previous experience as a Service Advisor within a franchised main dealer environment
• Strong knowledge of automotive aftersales processes
• Excellent communication and customer service skills
• Proven experience of achieving upsell and customer satisfaction targets
• The ability to work effectively in a fast-paced dealership environment
• Strong organisational and administration skills
• A positive and professional attitude
• Experience supporting colleagues or acting as a senior member of the team would be advantageous
• A full UK Driving Licence

What's on Offer?

• Outstanding bonus scheme with OTE of £43,662
• Manufacturer training and ongoing support
• Company benefits package
• Friendly and professional working environment
• Opportunity to join a successful and growing dealership

Why Apply?

This is a fantastic opportunity to join a respected main dealer where your experience, customer service skills, and leadership qualities will be recognised and rewarded. If you're looking for a role that offers excellent earning potential and genuine career progression, we'd love to hear from you.

Pybus Recruitment Ltd is committed to equal opportunities and welcomes applications from all suitably qualified candidates.

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