Learning Operations Coordinator

Role Overview

Behind every successful development programme, workshop, mentoring initiative or learning platform is a well-organised operation that makes it easy for people to learn, grow and apply new skills.

At GÉANT, learning plays an important role in helping our people, teams and leaders build the capabilities needed to support a highly international organisation operating at the intersection of technology, research and education. As part of the GÉANT Learning & Development (GLAD) team, you'll help create the conditions that enable continuous learning and professional growth across the organisation.

This is an excellent opportunity for someone who enjoys bringing structure to complex activities, working with a wide range of stakeholders and making processes run smoothly behind the scenes. You'll develop your expertise as an L&D professional while gaining opportunities to build skills in facilitation, presenting, eLearning design and development, and programme delivery.

What You'll Do

Learning Delivery & Coordination

• Support the design, development and delivery of internal learning activities and development programmes
• Prepare learning materials, resources and participant communications
• Provide support to facilitators and learners before, during and after learning activities
• Coordinate learner registrations, joining instructions and post-session follow-up
• Contribute to talent, mentoring and knowledge-sharing initiatives across the organisation

Learner & Stakeholder Experience

• Act as a key point of contact for learning-related enquiries and requests through the GLAD inbox
• Build positive relationships with learners, facilitators and internal stakeholders
• Help resolve operational issues and ensure learning activities run smoothly
• Promote learning opportunities and encourage engagement across the organisation

Learning Operations & Systems

• Maintain learning processes, guidance documents, workflows and operational procedures
• Administer learning platforms, licences and user access, including eAcademy, O'Reilly, LinkedIn Learning and iHASCO
• Manage learning resources, documentation, SharePoint sites, webpages and knowledge repositories
• Support governance, compliance, audit and record-keeping requirements across learning activities

External Learning & Supplier Management

• Coordinate externally delivered workshops, programmes and development activities
• Act as the primary point of contact for learning suppliers, facilitators and external partners
• Maintain records of approved providers and support onboarding and scheduling activities
• Coordinate contracts, procurement processes and invoice administration

Data, Reporting & Continuous Improvement

• Produce reports on learning participation, engagement and programme activity
• Monitor mandatory training completion and support organisational compliance requirements
• Maintain accurate learning records and programme documentation
• Analyse learning data, feedback and trends to identify opportunities for improvement
• Track actions arising from learner feedback and support ongoing enhancement of learning services

About You

We're open to candidates from a range of backgrounds. You may not have worked in a role exactly like this before, but you should be able to demonstrate many of the skills, experience and capabilities needed to succeed.

Please consider the responsibilities of the role carefully and how your experience aligns with the following areas:

• Experience coordinating projects, programmes, events, services or activities involving multiple stakeholders
• Strong administrative and organisational skills, including maintaining accurate records, documentation and processes
• The ability to manage competing priorities while maintaining a high level of attention to detail
• Confidence using a range of digital systems and tools to manage information and support daily operations
• Clear and professional communication skills when working with internal and external stakeholders
• Experience improving processes, solving operational challenges and identifying practical solutions
• Ability to work independently while contributing positively to a collaborative team environment
• A proactive, customer-focused approach with a strong sense of ownership and accountability
• Confidence using Microsoft Office applications, particularly Excel

Experience That Could Be Beneficial

The following experience could be helpful, but is not required for every candidate:

• Supporting learning, development, talent or people-related activities
• Coordinating training sessions, workshops, events or facilitation activities
• Facilitating virtual sessions using Zoom, Microsoft Teams or similar collaboration platforms
• Administering learning platforms, digital systems or online knowledge resources
• Working with external suppliers, facilitators, training providers or service partners
• Collecting, analysing or reporting on data, survey results or stakeholder feedback
• Supporting procurement, contract administration or invoice processes
• Using SharePoint, content management systems or knowledge repositories
• Working within an international, membership-based or not-for-profit organisation
• Experience with systems such as Moodle, O'Reilly, iHASCO or Power BI

We recognise that people build experience in different ways and do not expect candidates to meet every point listed above. If your background aligns with many of these areas and you're interested in the opportunity, we'd like to hear from you.

Working Arrangements

The role follows our flexible-hybrid working model, with employees working flexibly between a remote and office environment.

There may also be occasional travel for meetings, events, project activity or stakeholder engagement, depending on the needs of the role.

What We Offer

You'll receive excellent benefits at GÉANT – we offer a generous holiday allowance and a 5% end of year bonus/allowance as standard.

The other benefits you receive will depend on the country you are employed in, but you can rest assured that these will include an appropriate pension scheme and medical insurance.

For full details of our benefits package please see our careers website - Why Work for GÉANT.

Inclusion and Accessibility

We are committed to creating an inclusive recruitment process where candidates are assessed based on their skills, experience, potential and ability to do the role.

We encourage you to apply even if you do not meet every point listed. Not all strong candidates will have the same background, and we recognise that experience can be built in different ways.

If you need any reasonable adjustments during the recruitment process, please let us know. This could include adjustments to the application process, interview format, timing, accessibility needs, or anything else that would help you participate fully.

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