Outpatients Bookings Administrator

Bookings Administrator

Hereford Hospital | Permanent Contract | Full Time

£25,038.00 per annum

37.5 hours per week

We are looking for an Outpatient Bookings Administrator in our hospital who will be responsible for administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As a Bookings Administrator, you will:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and ad-hoc reports as required and required by the department
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs
• To handle queries within the remit of own role, escalating more complex / serious issues to senior staff where required.
• To provide a friendly efficient service, which involves customer contact both face to face on the telephone and via email, and provides advice within remit of role.
• Provides friendly and efficient customer service

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With everything from a cycle to work scheme, financial wellbeing support and more - at Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.

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