Fraud Advisor

Do you want to help protect millions of customers—and the integrity of the financial system? Join JPMorganChase as a Fraud Advisor and turn sharp judgment into real-world impact.

As a Fraud Advisor in our First Party Fraud team (UK), you’ll use your operational and investigative expertise to detect and prevent fraud—protecting customers, reducing losses, and helping deliver secure, trusted banking experiences. You’ll investigate suspected fraud, manage risk, and work closely with partners and stakeholders to drive timely, effective outcomes.

Job responsibilities

• Screen onboarding applications across multiple products to mitigate risk and potential first party fraud.
• Monitor customer accounts and complete periodic reviews to identify suspicious activity.
• Liaise with other banks and financial institutions to highlight emerging risks and help prevent fraud.
• Investigate payment activity to identify fraud and financial crime, and take action to mitigate risk.
• Collaborate with wider fraud operations teams to support colleagues and customers, sharing clear findings and recommendations with key stakeholders.
• Stay current on fraud and scam trends , applying insights to strengthen detection and prevention.
• Own your caseload , prioritising effectively to deliver timely resolution and high-quality outcomes.
• Ensure compliance with banking regulations and internal policies, maintaining accurate documentation throughout.

Required qualifications, capabilities, and skills

• Experience incustomer operations within a bank , focused on theUnited Kingdom .
• Experience incomplex investigations , with strong analytical thinking.
• Meticulous attention to detail and consistently high operational standards.
• Ability to workindependently and partner effectively with key stakeholders to achieve positive outcomes.
• Demonstrable understanding ofbanking regulations , with a fraud focus.
• Strong communication skills (written and verbal).

Preferred qualifications, capabilities, and skills

• Experience collaborating withindustry partners to prevent fraud.
• Knowledge of currentfraud and scam trends .
• Ability to managemultiple cases and prioritise workload effectively.
• Experience infinancial crime investigations .
• Strongstakeholder management and influencing skills.

What we offer

• Flexible working hours: 35 hours per week over4 days or 5 days , with a blend ofoffice and home working .
• Shift variety: A range of shift patterns between8am and 6:00pm ,Monday to Sunday .

#ICBCareer #ChaseUKCustomerServices

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →