Tenancy Support Officer (Maternity Cover)

Tenancy Support Officer (Maternity Cover)

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A full-time, Fixed-term (Maternity cover until 4th June 2027) Floating Support Worker to join our Newport Pathways Floating Support Team. You will be required to work Monday-Fri office hours, although flexibility is required to meet the needs of our customers.

About the role

This service primarily supports individuals who have an offending history and/or face challenges with substance use.

This is a varied and fast-paced role, offering the opportunity to work with people from a wide range of backgrounds while making a meaningful difference to their lives. As part of our experienced team of Floating Support Workers, you will deliver high-quality, person-centred support to help individuals achieve positive outcomes.

You will have the autonomy to plan and structure your week, ensuring each individual receives the best possible support. Working closely with partner services and external agencies, you will help ensure that the people we support receive tailored, coordinated support that meets their needs.

• Following safe working practices, such as the Lone working policy
• Travelling to the people we support's homes, or neutral venues where identified and agreed
• Engaging and interacting positively with the people we support to establish goals to work towards
• Providing support, advice and guidance on finances, health, welfare benefits, housing options, digital inclusion and tenancy management skills
• Working with external agencies and signposting the people we support to the appropriate services suited to their needs

Skills and Experience Needed

• A passion to work with and enable people to live as independent a life as possible
• A strong initiative and ability to work alone as well as being a great team player
• Ability to deal with conflicting and difficult situations
• An understanding of the challenges faced around homelessness and challenges around supporting those with complex needs.
• Hold a driving licence and have access to a car

Full list of duties and can found on the Job description.

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