Installer Care Coordinator

Chesterfield Source: WhatJobs

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About NIBE

For over 70 years, NIBE has been at the forefront of manufacturing energy efficient and sustainable climate solutions. By combining renewable energy with cutting edge technology, we create smart, effective solutions that contribute to a greener future. Our extensive product range including heat pumps delivers heating, cooling, ventilation, and hot water solutions, ensuring a perfect indoor climate with minimal environmental impact.

The Role

We are seeking a proactive Installer Care Coordinator to join our team at our Chesterfield office on a 12 month fixed term contract. In this role, you will be responsible for delivering outstanding customer service by assisting installers with enquiries, processing orders, and supporting our supply chain team. Additionally, you will provide support to our Homeowner Care Team for holiday cover. Please note that this is a fully office-based role and the successful candidate will be required to work from our Head Office in Chesterfield.

Key Responsibilities

Respond to customer inquiries via phone and email, directing them to the appropriate team.
Accurately log customer details and interactions in the CRM system. Process orders for units and spare parts, allocate stock, and generate pick requests for the warehouse.
Handle complaints, escalating to a manager when necessary. Process credit/debit card payments securely.
Coordinate with customers to confirm delivery dates and schedules. Work closely with the Supply Chain Coordinator to manage urgent stock orders.
Liaise with our Third-Party Logistics Partner regarding deliveries and stock queries Identify spare parts using exploded drawings.
Perform general office duties as required.

What You will Bring

Customer focused mindset with strong problem solving skills with the ability to think critically and provide effective solutions.
Empathetic approach to customer interactions, ensuring a positive and supportive experience.
Friendly, polite, and professional demeanor
Ability to work well within a team while handling issues independently and staying calm under pressure.