Deputy Manager (residential)

Job Description: Deputy Manager (Residential)

Location : The Lawns, Risdale Street Darlington

Job Type : Permanent, Full-time, Weekends included in this role

Salary : £16.42ph

Sponsorship : Not currently available

Join Highgate Care - Where Kindness Is Key

At Highgate Care, kindness isn’t just something we talk about, it’s the foundation of everything we do. As a small and compassionate care group, we pride ourselves on offering truly person-centred care, where every resident is valued, supported, and able to thrive. We believe in celebrating individuality, promoting dignity and above all, living by our core value: Kindness Is Key.

We’re currently looking for a Residential Deputy Manager to join the team at The Lawns in Darlington . If you’re someone who naturally brings warmth, energy and creativity wherever you go, and you love the idea of making each day meaningful for our residents, this could be the perfect role for you.

What You’ll Be Doing

As our Deputy Manager, you’ll play a vital role in enriching the lives of residents by:

• Ensure that all Staff Members contribute to the best of their ability to the efficient running of the Home, and to the creation of an atmosphere conducive to the best interests of Residents.
• Support and assist the Home Manager in auditing Care Plan documentation, to ensure best practice.
• Maintain effective communications with the Home Manager.
• As requested by, and/or in the absence of, the Home Manager maintain effective communications with Residents, Relatives, Staff Members, Operations Manager, Divisional Office and any other concerned bodies.
• Obtain a report from the Person in Charge, and advice the Home Manager, regarding any incident/accident, and the status of any Residents whose care / health is causing concern. Complete CQC & Safeguarding alerts as required.
• Supervise visits and liaise with GPs in order to establish a good relationship between GPs / Health Care Professionals and the Care Home.
• Ensure a clear and concise handover report is given to all Staff Members.
• Arrange / participate in Staff and Resident meetings as and when required
• Take responsibility for Resident care, as designated by the Home Manager in his / her absence and the absence of the Deputy Home Manager.
• Assess social and health care needs of new Residents, and maintain on-going assessment and review of all other Residents.
• Report any ill-health amongst Residents and make requests for GP / Professional visits where necessary.
• Ensure meals are of sufficient quantity and good quality, and that Resident’s dietary needs are met.
• Administer prescribed medicines and maintain the appropriate records in line with the Company’s policies and procedures.
• Maintain accurate records and ensure that each Resident within the Home has an individualised Care Plan. Resident Care Plans to be reviewed on a bi-annual basis, or more frequently as and when required, in line with the Company’s policies and procedures
• Practice maximum integrity in all dealings with Residents’ personal and financial affairs and avoid abuse of the privileged relationship that exists with Residents.

What We’re Looking For

We’re seeking someone who is:

• Warm, approachable, and brimming with positivity
• Organised, reliable, and confident in leading a team
• Creative, enthusiastic, and able to motivate others
• Passionate about improving the lives of older people
• Able to work flexibly across some evenings and weekends
• Previous experience in a similar role
• NVQ level 5 (or willing to work towards this)

What We Offer

Working at Highgate Care means being part of something special. You’ll enjoy:

• A friendly, supportive, and welcoming workplace
• Real opportunities for ongoing training and career progression
• A chance to make a meaningful impact in people’s lives every day
• A valued role within a close-knit team that cares as much about each other as we do our residents

If you believe that kindness and compassion should be at the heart of care, we’d love to hear from you. be part of our team at The Lawns that makes each day brighter for our residents

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