Healthcare Assistant - Out patients

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

Join our dedicated Outpatients team and play a vital role in supporting high-quality patient care.

We are looking for an enthusiastic and motivated Healthcare Assistant to work within our busy Outpatients Department. This rewarding role offers the opportunity to work alongside clinicians, consultants and multidisciplinary teams, helping to deliver safe, effective and compassionate care to patients attending a wide range of outpatient clinics.

As a key member of the team, you will support the planning, delivery and evaluation of patient care, assist with patient appointments and bookings, and help ensure clinics run efficiently and smoothly. You will provide reassurance and support to patients throughout their outpatient journey while maintaining high standards of care and professionalism.

Main duties of the job

Support clinicians and consultants during outpatient clinics. Welcome, prepare and assist patients attending appointments. Book in patients and attend to their general needs during their visit. Measure and record physiological observations including:

• Blood pressure
• Pulse rate
• Temperature
• Height and weight
• Visual acuity
• Peak flow measurements
• Electrocardiograms (ECGs)
• Venepuncture

Administer treatments such as eye drops following appropriate training and competency assessment. Undertake, record and follow clinical procedures and guidelines for tasks for which training has been received. Prepare and maintain clinical environments and equipment before, during and after patient care interventions. Ensure equipment is clean, safe and ready for use. Maintain accurate patient records and documentation. Work collaboratively with colleagues to deliver a high standard of patient‑centred care.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital‑based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Person specification

Education / Qualifications and Relevant Experience

• NVQ 3 in Direct Care or equivalent qualification / experience
• substantial experience as a HCA within a hospital setting
• Experience of working in an urgent care environment / out‑patient department

Skills and Aptitude

• Able to confidently work alone at times within the Out Patient department

Knowledge and Abilities

• Computer literate and ability to use web‑based IT programmes

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1‑4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on

Name Zoe Sugden Job title Team Lead Email address Telephone number Additional information

Please note: If you need sponsorship, please check the requirements for a Certificate of Sponsorship (CoS) on the gov.uk website to see if you're eligible before applying.

We are not accepting any communication from Recruitment Agencies at the current time. Please refrain from Sending the Trust CV’s as this does not count as an introduction.

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