Service Manager - Care

Job Description

Service Manager – Learning Disabilities - Bury St. Edmunds, Suffolk

Salary: £37,259 per annum (pro rata)

Hours: Full-Time, 37.5 hours/week (Mon–Fri, 9 am–5 pm standard, with minimal weekend cover as needed)

Benefits: Generous employee benefits package, fully supported professional development, supportive peer network

Make a Real Impact as a Service Manager

Are you an experienced, values-driven social care leader looking for a role where your expertise truly changes lives?

We are seeking an ambitious and compassionate Service Manager to lead two vibrant residential services in Bury St. Edmunds, supporting people with a learning disability to live independent, fulfilling lives.

Supported directly by a 30-hour Assistant Manager and co-located with a collaborative team of fellow Service Managers, you’ll have the resources, structure, and backing you need to excel.

Why Join Us?

• Work-Life Balance: Primary standard hours are Monday to Friday, 9:00 AM – 5:00 PM.
• Strong On-Site Support: Built-in 30-hour Assistant Manager plus peer managers working alongside you from the on-site registered office.
• Career Growth: Fully funded support toward your Level 5 Diploma in Leadership and Management for Adult Care (if not already held).
• Competitive Rewards: £37,259 pro rata, generous pension scheme, employee discounts, and ongoing leadership training programmes.

The Role

As the Service Manager, you will shape and deliver high-quality, person-centred support

Key Responsibilities:

• Team Leadership: Manage, mentor, and inspire a dedicated support team to cultivate a positive, high-performing workplace culture.
• CQC Compliance & Excellence: Maintain full CQC compliance, drive continuous quality improvement, and champion safety and standards.
• Operational Management: Oversee service budgets, staff rotas, and daily operations.
• Partnership Building: Develop strong, trusting relationships with families, local commissioners, health professionals, and partner agencies.

What We Are Looking For

• Proven Leadership: Experience managing or supervising teams within health and social care (learning disability experience strongly preferred).
• Regulatory Knowledge: Sound working knowledge of CQC fundamental standards, safeguarding, and person-centred care practices.
• Qualifications: Level 5 Diploma in Leadership and Management for Adult Care (or a commitment to achieve it with our full support).
• Values-Led Mindset: Exceptional communication skills, practical problem-solving ability, and a genuine passion for advocating for the rights of people with learning disabilities.

Ready to Lead and Inspire?

If you are a passionate leader ready to make a lasting difference in Bury St. Edmunds, we want to hear from you.

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