Passenger Assist

Plymouth Source: WhatJobs

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Contract | Civic Recruitment Limited | United Kingdom

Posted On 29/09/2026

Job Information

Social / NGO / Health & Care

City Plymouth

Province Devon

Postal Code PL4

Job Description

Passenger Assistant – Term Time Only

Location: Plymouth

Contract: Ongoing / Academic Year Contract

Hours: Approximately 10 Hours Per Week (hours may vary depending on routes and cover requirements)

Working Pattern: Part-Time, Term Time Only

DBS: Enhanced DBS with Children's Barred List Required

Summary

We are seeking compassionate and dependable Passenger Assistants to support children and young people aged 4-25 with Special Educational Needs and Disabilities (SEND) during their school or college commutes. As part of Plymouth's Home-to-School Transport Service, you will play a crucial role in ensuring that passengers travel safely and comfortably, providing essential support throughout their journey. This rewarding position is ideal for individuals who enjoy working with children and young people, especially those with additional needs.

Key Responsibilities

Assist children and young people during their transport to and from educational settings.
Ensure the safety, welfare, and comfort of passengers at all times.
Offer reassurance and assistance to students with SEND.
Collaborate with drivers, schools, parents, and transport teams.
Foster a calm, safe, and positive travel environment.
Help students board and exit vehicles safely.
Adhere to safeguarding and health & safety procedures.
Provide cover for absent Passenger Assistants as needed.
Report any concerns or incidents according to procedures.

Working Hours

This position is available during school term times only. Typical working hours include:

Morning Routes: Approximately 7:00am – 9:30am
Afternoon Routes: Approximately 2:30pm – 5:15pm

Coverage is generally required Monday to Friday, with hours subject to change based on route allocations and service needs.

Requirements

Requirements:

Genuine interest in supporting children and young people with SEND.
Availability for both morning and afternoon routes, Monday to Friday.
Flexibility to adapt to varying route requirements.
Strong communication and interpersonal skills.
Reliable, patient, and caring demeanor.
Ability to work effectively as part of a team.
Understanding of safeguarding responsibilities.

Mandatory

Enhanced DBS Check including the Children's Barred List.
Must reside within Plymouth City boundaries or be able to travel independently to a designated vehicle pick-up point within Plymouth.
Availability during term time working patterns.
Children
SEND learners
Experience in:
Education
Care
Support Work
Youth Work
Social Care

Training

Comprehensive training will be provided before starting.
Ongoing support and guidance will be available throughout the assignment.

What's on Offer?

Part-Time
Term Time Only
Approximately 10 Hours Per Week
Bi-weekly Pay
Flexible and rewarding work supporting children and young people.
Excellent opportunity to gain experience within SEND and education services.
Ideal for individuals returning to work, semi-retired candidates, or those seeking meaningful part-time employment.

This role is suitable for candidates with experience as a Passenger Assistant, School Transport Escort, SEND Support Worker, Teaching Assistant, Learning Support Assistant, Classroom Assistant, Care Worker, Youth Worker, School Escort, or Children's Support Worker.
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