Care Coordinator

Specific Hours: Full-time (37.5 hours per week, flexibility required including evenings, weekends and participation in the on-call rota)

Are you an experienced Carer/Care Coordinator?

Are you a compassionate, organised, and proactive care professional with strong leadership abilities?

Do you enjoy the fast pace of Domiciliary Care ?

Do you want to progress your career in the Care sector?

If the answer is YES , Hartwig Care is seeking a committedCare Coordinator to join our dedicated team. This is a rewarding opportunity to make meaningful impact by supporting clients and guiding care staff to deliver exceptional service.

This is an excellent chance to join a progressive, supportive, and quality-driven organisation, and to play an active role in shaping the services that Hartwig Care provides to its clients.

**Please note: This role is not eligible for sponsorship , as it does not meet the required salary or skills criteria.

Benefits of Working With Us

• Fast-tracked job offer system
• Enhanced DBS Check – provided at no cost
• Ongoing training
• Opportunities forpersonal and professional growth and development
• In-store discounts with a Blue Light Card, offeringexclusive savings across a range of high-street retailers
• Paid Time Off – 20 days annual leave + bank holidays
• Employee Assistant Programme (EAP) – offering free confidential access to counselling and tailored support programmes
• Job security
• A supportive and welcoming working environment
• And more

Requirements:

• Highly motivated, ambitious, and passionate about delivering high-quality care services
• Strong attention to detail and accuracy when managing schedules and reports
• Ability to work collaboratively with Care Managers, care workers, and other team members
• Previous experience as a Care Coordinator in Health & Social Care (minimum of 2 years)
• Experience with electronic care planning/rostering systems
• Proven ability to manage and maintain a high-quality, dynamic care service
• Excellent people management and communication skills
• Strong leadership and teamwork abilities
• NVQ Level 3 in Health & Social Care or willingness to work towards it

Key Responsibilities

• Ensure that care worker visits are delivered in line with Hartwig Care's commitment to continuity and flexibility.
• Ensure all client visits take place on time and are allocated to the most appropriate care workers based on individual needs.
• Provide care workers with all necessary and up-to-date information regarding client visits, service delivery expectations, and company policies.
• Receive and record information and reports from care workers- both verbally and in writing- within agreed timelines.
• Coordinate and schedule care worker review meetings and team meetings, ensuring they take place as planned.
• Cross-check actual visits against planned bookings to ensure accuracy and consistency in the rota.
• Support ongoing improvements in service monitoring, quality assurance, and client safety.
• Assist Care Managers in communicating daily updates, visit changes, and key information to care workers.
• Manage incoming phone calls and text messages, taking messages and redirecting communications as appropriate through the telephone system.

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