Hell's Kitchen and Lirica Sales Manager

Contract: Full Time
Payment: Salaried
Salary: £45000 per annum + incentives

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

As Sales Manager, you will play a pivotal role in positioning Hell’s Kitchen London and Lirica restaurant as a must-book destination for groups, events and premium dining experiences. Working closely with the restaurant leadership, hotel commercial teams and central sales function, you’ll drive revenue through proactive sales activity, strong relationships and a deep understanding of the brand.
This is a bold, visible role for someone who thrives in a fast-paced, high-profile hospitality environment and understands how to translate a world-renowned brand into commercial opportunity.

What you’ll be doing

• Driving incremental revenue across group dining, events, partnerships and corporate business
• Identifying, targeting and securing new sales opportunities aligned with brand positioning
• Building strong, long-term relationships with clients, agents and partners
• Managing enquiries from initial contact through to contract and event delivery handover
• Working collaboratively with restaurant, marketing, hotel and operations teams to maximise conversion
• Supporting pricing strategy, contracting and negotiation in line with commercial objectives
• Maintaining accurate forecasting, reporting and pipeline management
• Acting as a brand ambassador for Hell’s Kitchen London and Lirica restaurant at networking and promotional events
• Ensuring a seamless, premium client journey that reflects the theatre, quality and standards of the brand

What you’ll bring

• Proven experience in a sales role within hospitality, restaurants, premium venues or hotels
• A commercial, results-driven mindset with the confidence to challenge convention
• Strong relationship-building skills with a natural, relatable and professional style
• Comfortable negotiating contracts and presenting confidently to a range of stakeholders
• Highly organised, adaptable and able to manage multiple opportunities simultaneously
• Passionate about hospitality, people and delivering exceptional guest experiences
• A collaborative team player who thrives in a fast-paced, high-energy environment

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

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