Davies in Preston is seeking a Senior Complaint Handler to lead investigations into complex insurance complaints and ensure fair, evidence-based outcomes. You will balance regulatory requirements with customer care, escalating where needed and coaching peers to raise the quality of responses.
You will work within a collaborative Customer Relations team focused on continuous improvement, governance and learning from feedback to reduce future complaints.
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Preston
Customer Relations & Customer Experience Preston Be the Expert. Every complaint tells a story. Sometimes it's a customer who feels let down.
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