Dŵr Cymru Welsh Water is seeking a Workforce Management Planning Manager in Cardiff to lead the planning function for a multi-channel customer contact operation. You will own forecasting, capacity planning, scheduling and real-time performance, balancing service quality with efficiency.
You will apply strategic thinking and strong management to shape resource decisions, improve planning accuracy and use NICE Workforce Management to deliver cost-effective workforce plans.
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Cardiff
Help us put the right people, with the right skills, in the right place at the right time.
Cardiff
Dŵr Cymru Welsh Water is seeking a Planning & Performance professional to produce forecasts and resource plans for key business areas, helping…
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