The Role
This is an exciting role to join a hard-working and professional Commercial team within a fast-paced environment. This position has accountability for leading and directing account management and client relationships across UK and the group where the need arises. You will manage multiple accounts that meet these criteria defined by clients of both scale and opportunity although all clients are in scope for discussion and management as required. Visibility in the workplace is a critical aspect and time spent at company locations with team members is a requirement.
The Role
This is an exciting role to join a hard-working and professional Commercial team within a fast-paced environment. This position has accountability for leading and directing account management and client relationships across UK and the group where the need arises. You will manage multiple accounts that meet these criteria defined by clients of both scale and opportunity although all clients are in scope for discussion and management as required. Visibility in the workplace is a critical aspect and time spent at company locations with team members is a requirement.
Accountabilities And Key Performance Indicators
- Sales targets.
- Sufficiency of sales pipeline to deliver planned growth.
- Client retention (of the accounts assigned a named account manager).
- Client satisfaction – as measured via engagement surveys/NPS.
- Application and client acceptance of price increases at or above the rates included in our budget plan.
Key Responsibilities
- May lead marketing campaigns to target additional customers of a similar type or operating under an existing framework agreement.
- Implement annual PI in line with both group and contract expectations.
- Negotiation of project or service work orders or contract extensions.
- Build strong relationships with clients to understand their journey.
- Full Salesforce and sales excellence compliance.
- Review BOB, highlight revenue leakage and liaise with client to correct.
- Produce Key Account Plans to maximise growth and journey of client.
- Support the Chief Revenue Officer in achieving top line growth and profitability targets through strong client relationships across current client base.
- Ensuring strong knowledge of products and solutions as well as market changes.
- Managing the performance and activities through defined KPIs of all clients in BOB.
- Assume responsibility for meeting predefined strategic KPI targets. Monitor and measure performance against targets.
- Actively monitor and manage DSO across existing account portfolio to reduce debtor days under 45 for the group.
- Conducting research and analysis in order to manage performance levels against market developments and corporate objectives.
- Developing, managing, and nurturing existing business partnerships and accounts to foster the companies positioning thus increasing volume and profit goals.
- Build senior level relationships across the client base, nurturing long term partnerships and understanding of client needs.
- Develop an information governance framework through strong industry and regulatory understanding.
- Delivering effective pre and post evaluation of key strategic activities.
- Development of a best-in-class client experience including regular meetings and feedback, driving best practice.
- Strengthen and manage customer relationships at all appropriate levels, including overseeing all customer activities.
- Accountable for ensuring an optimum plan of delivery is in place with all customers for innovation.
- Actively manage and report on client surveys, outcomes and remediation.
- Ensuring to deploy all client objectives and goals across the company.
- Managing the performance and activities of the business against client SLA’s.
- Creation of the best-in-class services industry within this sector.
- Competitor activity – understand who is doing what in the marketplace.
- New product needs – inform the future needs for clients.
- New revenue streams and opportunities to be identified for plans to be developed and implemented.
- Comply with all company policies and all relevant data protection legislation to ensure our clients and team members’ sensitive and personal information is protected and processed in accordance with the law.
- Assure our team members’ and clients’ rights under the legislation are fully protected.
- Adhere to all company policies and complete all mandatory training modules.
- Report any potential or actual security, environmental or health and safety incidents to your line manager and / or the OASIS Compliance team as soon as you become aware of them.
Candidate Requirements
- Bachelor’s degree in related field or equivalent experience preferable and / or relevant work experience equivalent.
- Related business development and client relationship experience preferred.
- Account management experience.
- Geographic or sector expertise.
- Successful history building and managing high performance client experience teams.
- Significant experience in managing relationships with customers and partners.
- Excellent sales and negotiation skills.
- Partner effectively on all levels with other OASIS leaders and team members.
- Ability to motivate and lead a team and drive enthusiasm and team communications.
- Proficiency in MS Office suite and database applications.
- Excellent time management and solution skills, results orientated with a strong work ethic, and demonstrated attention to detail.
- Excellent problem-solving skills.
- Excellent presentation, communication and report writing skills.
- Ability to travel when required across the UK and ROI.
The Company is required by law (Immigration Act 2016) to have proof of right to work in the UK, prior to commencement of employment. The Company is required to conduct a background screening check as set out by the British Standards Institution BS7858 prior to commencement of employment. OASIS is an equal opportunities employer. The Company confirm that our legitimate interests comply with GDPR and data protection.
Agencies: When we require external assistance with our vacancies, we will reach out to our PSL supply chain. Please be aware that we operate a very strict PSL policy with close relationships with our suppliers and cannot respond to agencies outside of the PSL. Please do not contact individual hiring managers or send unsolicited Cv's.
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