Response Centre Supervisor: Incident Command & Team Lead
Camberley
See advert for pay
Matchup is seeking a Security Response Centre Supervisor for their Camberley-based team.
4 days ago Apply on WhatJobs
Security Control Room Supervisor
£40,880 per annum
Our client is currently recruiting for a Security Response Centre Supervisor to join their growing team.
Job description:
You’ll be the key on-shift leader in their Camberley-based Response Centre, overseeing Duty Officers, managing incoming threats, acting as the Bronze Commander during incidents, and ensuring seamless communication with mobile teams, static guards, estate patrols, clients and emergency services.
Whether it’s a complex alarm response, a live incident, or a sudden change in staffing, you’ll be the calm, competent voice in control.
Key responsibilities
Team Leadership & Oversight
- Be the go-to escalation point for all shift-related issues
- Supervise the performance and welfare of Duty Officers
- Lead incident response and command real-time operations
- Support staff development and enforce high standards
Operational Excellence
- Monitor and manage CCTV, alerts, calls, emails and radio comms
- Oversee mobile patrol deployment, static site cover, and rostering
- Prepare detailed Daily Handover Reports and ensure shift continuity
- Uphold compliance with SOPs, service standards and client instructions
Client Interaction & Service
- Lead professional, confident communications during client incidents
- Support complaint resolution and represent Knight with integrity
- Ensure service delivery reflects our values: Trust. Transparency. Excellence.
About the ideal candidate
- SIA Front-Line Licence- required
- Proven experience in asupervisory or leadership role
- Previous work in a Response Centre, ARC or Control Room environment - 1 year
- Strong understanding of mobile patrols, keyholding & guarding services
- Confident with various software systems.
- Organised, calm under pressure, and a natural leader
- High attention to detail, excellent communicator, and team-focused
Job Type
- Full-time
- Shift Pattern - 3 Days, 3 Nights, 3 Off - 12hr shifts
- Work location - in person
Benefits
- £40,880 per annum
- 28 Days Holiday(inclusive of bank holidays)
- Company Pension
- Free onsite Parking
- Employee of the Quarter Awards
- Onsite Physio & Wellbeing Support
- Employee Assistance Programme
- Uniform & Full Training Provided
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Full job description from WhatJobs. Apply for this role →
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