Project Management Office Specialist

London Source: WhatJobs

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The PMO Specialist is the operational backbone of RELEX’s Global Project Management Office. This role owns the setup, maintenance, and lifecycle administration of customer project infrastructure across our core delivery toolchain - primarily Jira, OpenAir, and Smartsheet - enabling project managers, consultants, and delivery leaders to operate efficiently from project kick-off through to continuous service handover
Acting as the primary support interface for delivery teams globally, the PMO Specialist resolves tooling requests, maintains data integrity across systems, and drives process improvements to reduce manual overhead at scale
Set up and maintain Jira projects (organizations, access, SLAs, automations) and OpenAir projects (resources, hierarchies, hour transfers)
Keep Smartsheet in sync with Jira and OpenAir
Execute customer re-namings and transitions across all systems with AR and BI
Support project creation at kick-off and closure at go-live, including handover to Support
Maintain project templates and manage partner PM access to OpenAir
Set up ticket routing and automation for hybrid implementation/support handovers
First-line response in #help-global-pmo, triaging tooling and system requests
Guide requesters on PMO scope, escalation paths, and the right forms/portals
Collaborate with AR, BI, Support, and Partner Success on multi-system issues
Implement Jira automations to reduce manual work and contribute to the PMO automation roadmap
Maintain process documentation and knowledge base articles as priorities evolve

Benefits

Health Insurance, Occupational Health Services and Employee Assistance Programme
Two paid charity days every year for volunteering
Modern offices with free snacks, drinks and a warm welcome for dogs
Two paid team days every year
An annual bonus
Hybrid, office and fully remote options (hybrid and office as standard)

Demonstrated ability to maintain data integrity across multiple systems simultaneously
Clear, professional written communication in English - able to guide stakeholders to the right process or resource efficiently
Strong proficiency with Jira - project configuration, service desks, automation rules, and user/organization management preferred
Adaptability and comfort working in an evolving environment - able to adjust priorities, learn new systems and process quickly, and translate changing organization needs into practical ways of working
2+ years of experience in a systems administration, PMO support, project coordination, or operations role
Excellent attention to detail and a methodical approach to high-volume, process-driven work
Service mindset: responsive, thorough, and committed to quality across a high volume of requests
Experience with OpenAir or similar PSA/time-tracking platforms
Experience with Claude, ChatGPT, or similar AI tools
Experience in a global SaaS or professional services environment
Familiarity with Smartsheet or comparable project tracking tools
Exposure to Jira automation rules, advanced workflows, or Jira Service Management administration
Comfort with process mapping and identifying automation opportunities in repetitive administrative workflows