Our client is seeking to recruit an experienced Customer Service Adviser to join a busy operational hub, providing front-line support services (face to face, online and over the phone) to a wide range of customers while projecting a positive and friendly image.
Responsibilities
Provide front-line customer support across multiple channels (face to face, online and over the phone).
Manage a high-volume workload in a fast-paced environment while maintaining professionalism and confidentiality.
Handle sensitive situations with tact and discretion and ensure a high level of customer service at all times.
Multi-task effectively to balance administrative tasks with customer interactions.
Maintain strong attention to detail and deliver accurate information and administrative support as required.
Qualifications / Requirements
Previous experience in a similar customer service role is preferred.
Strong numeric aptitude and solid all-round administrative skills.
IT literate and able to use standard office software and systems.
Confident communicator with the ability to remain approachable and friendly.
How to apply
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