Programme Manager

Blue Light Card. Individually great, together unstoppable

The Role and the Team

Blue Light Card is entering an ambitious period of growth, and Retail Media is a big part of how we plan to get there. The team is building a new advertising platform, alongside the data and reporting foundations that will help us understand what's working and where to go next.

This is an eight-month fixed-term contract for a Programme Manager to bring structure and momentum to both pieces of work. Working closely with the Retail Media leadership team, you'll own the programme plan, keep sequencing and dependencies clear, and help data, engineering, product and commercial colleagues move forward together.

You don't need to be a technical specialist, but you'll understand how engineering and product teams work best side by side, and you'll be comfortable bringing your own best practice to an environment where some frameworks are still taking shape.

What You'll Do

• Own and maintain the end-to-end programme plan across the ads platform build and the data and reporting workstream, keeping milestones and owners clear.
• Manage sequencing and dependencies across data, internal and external engineering, product and commercial teams, so everyone stays aligned as work moves forward.
• Bring engineering and product together to keep delivery moving, working closely with Technical Product Managers and squad leads at sprint level.
• Spot risks, blockers and delivery gaps early and step in to resolve them, so issues are managed rather than discovered late.
• Build a single source of truth for programme status, supported by a steady cadence of planning, tracking and reporting that gives senior stakeholders clear visibility, and helps link what we deliver to the outcomes it drives.
• Support launch readiness for key releases, and help commercial colleagues understand delivery timings so partners can be onboarded onto the platform with confidence.
• Use AI to improve how the programme runs, from structuring plans to automating reporting and tracking, and support teams to adopt it in their own workflows.

What You'll Bring

• Proven experience delivering complex, multi-team programmes, with a clear grasp of sequencing and dependencies, and the ability to turn ambiguous strategy into clear, structured plans.
• A background working across product, engineering, data and functional business teams in an Agile setting, with a practical sense of how to help them move together, and the ability to explain technical concepts clearly to non-technical audiences.
• Skill in coordinating delivery across blended teams, including internal squads working with external suppliers or vendors.
• Excellent stakeholder skills, with the ability to build trust and influence across functions, including at senior leadership level.
• A highly organised approach, focused on outcomes over activity, and comfort in fast-moving environments where governance and frameworks are still being built.
• Experience in a scale-up or growth environment, or in retail media or ad tech, would be a bonus, though it's not essential.
• Familiarity with using AI tools to improve programme planning and reporting would also be nice to have.

Our Culture

Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning, what makes us want to think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We promote hybrid working, and value in-person collaboration so encourage time in our offices – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working.

Blue Light Card is an equal opportunities employer. We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role.

What We Offer

• 25 days annual leave plus public holidays and an additional day off for your birthday
• A Moments that Matter day – one extra day of leave each year to use for something that matters to you
• Buy and sell holiday scheme of up to 5 days
• A volunteering/fundraising day – one paid day each year to give something back to the community
• Annual company bonus scheme – linked to both company and individual performance
• Your own Blue Light Card and exclusive access to thousands of discounts
• Personal growth fund of £450 per year to invest in your development
• Private Medical Insurance that includes cover for pre-existing conditions
• Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into your pension
• Enhanced Maternity, Partner, Adoption and Shared Parental Leave
• Healthcare cash-back plan
• Colleague Assistance Programme – 24/7 confidential support whenever you need it
• Hybrid working and flexible hours
• EV charging and free parking onsite at HQ
• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!)
• On-site gym including free HIIT and stretch classes at HQ

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