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Team: Revenues & Benefits
Job Family: Providing M – CBG11
Salary: £42,396 - £45,758 per annum pro rata
Hours: 37 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.
Contract Type: Hybrid – Permanent
Closing Date: 18th October 2026
Interview Date: 27th October 2026 – In person at Priory House, Chicksands, Shefford
We are seeking an Appeals and Quality Manager to support both the quality of decisions made by our Council Tax Billing and Benefits Team, and to lead on dealing with appeals.
Reporting to the Subsidy and Overpayments Manager, you will deal with appeals and manage the checking regime, ensuring the delivery of high-quality decisions and excellent customer outcomes.
We’re looking for a motivated, detailed orientated and confident senior practitioner with an extensive and in-depth knowledge of the regulations and law for either all or some of the following areas: Council Tax liability, Housing Benefit and Local Council Tax Reduction (Support).
You are currently or have recently (within the last year) worked in any of the following Council Departments: Council Tax liability, Housing Benefit and Local Council Tax Reduction (Support), or in a senior or management role.
You will have demonstrable experience of administering all aspects of either Council Tax liability, Housing Benefit or Local Council Tax Reduction (Support).
Our aspiration is to be a truly flexible employer. We welcome discussion on location,hoursand working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack .
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Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees,volunteersand contractors to share this commitment.This post is subject to the disclosure of criminal records.
Tomaintaina fair and consistent approach for applicants,it isCentral Bedfordshire Council'spolicy to only consider applications madevia our online applicationsystem and we therefore thank you for notsubmittingyourapplication offline.
Your application to us is a reflection of who you are professionally and should give us an accurate and authentic picture of your skills, experiences and if applicable qualifications. Before you submit your application, we will ask you to confirm if you have used AI.
All new starters will join us on afour‑monthprobationary period. During this time, if you are offered a Hybrid role you willbe requiredto attend a Central Bedfordshire Council office location morefrequentlyto support thorough andwell‑supportedonboarding into your role. Please keep this in mind if youanticipateextensive travel to Central Bedfordshire.
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