Property Compliance Officer - 7 month FTC

About Sage Homes

Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes all of which are affordable. A further 2,500 new homes are in our construction pipeline.

Sage is proud to be England's largest provider of newly built affordable homes for five successive years, providing our customers with high-quality, energy efficient properties (98% of Sage homes are EPC A or B) to live in safe, secure and thriving communities.

At Sage Homes, we remain committed to our mission of making new homes affordable for those who need them most, while delivering great customer support.

About the role

We are looking for a Property Compliance Officer to assist our Compliance Assurance team with responsibility for keeping our customers and employees safe through delivering effective administration of all statutory, compliance and similar servicing contracts and by actively coordinating the relationships with all internal and external suppliers.

You’ll be joining an established Technical Compliance Team, assisting with the delivery and management of all regulatory, statutory and non-statutory requirements with a focus on no heating or hot water, working collaboratively with our managing agents and contractors.

This is a 7 -month fixed term opportunity until April 2027 and offers hybrid working, 3 days in our London ( Covent Garden) office and 2 days from home, if required.

• Support the Technical and Compliance Manager in overseeing statutory compliance events and managing compliance-related risks.
• Schedule compliance repairs, arrange contractor access, and ensure timely job completion and documentation.
• Upload certifications, close completed jobs, update support folders, and maintain compliance records.
• Assign work, inform residents, and ensure appointments are convenient for all parties.
• Address service failures proactively, manage queries, and ensure prompt responses to customers.
• Handle invoices, manage the compliance inbox, maintain records, and oversee call handling and diary management.

About you

• Extensive experience in planning and coordinating compliance activities within Social/Affordable Housing, with a focus on no heating or hot water.
• In depth understanding of property compliance regulations and maintenance procedures.
• Exceptional attention to detail and commitment to process integrity.
• Proficient in Microsoft Office Suite, especially Excel, for data analysis and reporting.
• Strong customer service orientation, ensuring tenant satisfaction and clear communication.
• Self-motivated with the ability to work independently and collaboratively within a team.
• Excellent administrative and organisational skills, capable of managing multiple priorities efficiently.

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This may include internally and externally delivered development programmes and for permanent colleagues, opportunities to study for professional accreditations and qualifications.

Culture and benefits

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension - matching personal contributions up to 5%
• Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
• Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
• Wellbeing support through MyndUp
• Two days' paid volunteering leave a year, allowing you to support causes you care about
• Charity fundraising support, with match-funding up to £1,000 for good causes

We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.

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