Reception Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection

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Reception Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection

Date: Sep 17, 2026

Location: London, GB United Kingdom

Department: Food and Beverage

Set in the heart of Mayfair and housed within a distinguished Grade II listed building on Piccadilly, the hotel brings new life to a historic landmark through a refined, intimate hospitality experience.

Here, classical architecture meets contemporary culture. Designed for travelers drawn to culinary excellence, visual arts and genuine social connection, The WestDill offers a discreet retreat moments from London’s most iconic addresses.

Returning from the city, guests find an elegant gathering place where heritage, craftsmanship and conviviality come together with a modern expression of Mayfair, shaped by history and enlivened by conversation.

For the opening of The WestDill Mayfair Hotel London, Colbert Collection, we are looking for an exceptional Reception Manager/ Head Host to lead our guest arrival experience and reservations operation. As the face of the restaurant, you will create unforgettable first impressions, build lasting guest relationships and ensure every arrival feels effortless, personal and luxurious. Join one of the first 75 team members and play a defining role in launching a new luxury destination in Mayfair. From day one, you will help shape the culture, service standards and guest experience that set the hotel apart.

Key Duties & Responsibilities

Deliver a warm, professional and personalized welcome, ensuring every guest feels valued from the moment they arrive.
Oversee the restaurant reservations operation, managing bookings, guest preferences and special requests with accuracy and attention to detail.
Act as the primary point of contact for VIP guests, special occasions and high-profile reservations.
Build genuine guest relationships, recognizing returning guests and anticipating their individual preferences.
Manage table allocations and seating strategies to optimize guest satisfaction and support a seamless service flow.
Work closely with the Restaurant, Bar, Kitchen and Front Office teams to deliver a memorable luxury guest journey.
Handle guest enquiries, feedback and special requests with professionalism, confidence and discretion.
Monitor reservation trends and guest feedback, identifying opportunities to enhance the guest experience.
Ensure every guest interaction consistently reflects the luxury service standards and values of the Colbert Collection.

How can you succeed in this role

Previous experience as a Head Host, Host, Guest Relations Executive, Reservations Executive, Maître or similar role within luxury hospitality or fine dining.
Passion for creating personalized and memorable guest experiences.
Strong understanding of reservations management and luxury guest service.
Excellent communication and interpersonal skills with a natural hosting presence.
Confidence managing VIP guests and complex guest requests.
Exceptional organizational skills and attention to detail.
Professional, polished and guest-focused approach.

What You Can Expect

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

Competitive compensation package

Worldwide experience – diversity of 150 different nationalities.

Career development opportunities full of national and international challenges.
Wide range of training programmes to enhance your skills.
Wellbeing initiatives, including flexible working conditions.
Team member recognition programmes, including Memorable Dates.
Ability to make a difference through our sustainability programme and volunteering initiatives.
Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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