Part-time Client Care Associate

Job Title: Client Care Associate

Location: Cave Veterinary Specialists

Job Type: Part-time, 22.5 hours per week

Shift pattern: 3 days per week. 7.5 hour shifts per day, varying between 07.30 and 20:00. Plus 1:4 weekends (Saturday or Sunday) with time off in lieu the following week.

Cave Veterinary Specialists is a specialist multi-disciplinary veterinary referral centre serving Clients, Pets and Vets in the South West. We offer outstanding levels of clinical care.

Our dedicated vets, nurses and nursing assistants, supported by the client care teams, are committed to providing the highest quality clinical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.

We accept referrals in Anaesthesia, Internal Medicine, Neurology and Neurosurgery, Oncology, Orthopaedic Surgery and Soft Tissue Surgery.

Overview

The role of Client Care Associate is an important operational role delivering excellence across all aspects of the client service journey. We are looking for an enthusiastic and friendly individual to join our Client Care Team to provide excellent service to our clients, referring vets and visitors. Our Client Care Team should create the image and the first impression of our business, remaining calm, courteous, and professional at all times.

• Greeting clients and their pets upon arrival in a warm and friendly manner.
• Support our clients with a smooth client and patient flow within the practice from the waiting room to payment processing.
• Arrangement of routine, urgent and emergency appointments from our referring vets.
• Answer the telephone promptly and professionally, handling enquiries from clients, referring vets and colleagues.
• Explanation to our clients of the status of their accounts, taking payments, processing insurance claims and issuing invoices.
• Fielding of phone calls and emails.
• Maintain a welcoming environment throughout the clinic by carrying out cleaning duties.
• Maintenance of patient records using our practice management software system.
• Communicating directly with clinical teams supporting the client and Referring vet journey and service.
• Close collaboration with our clinical teams regarding client accounts.
• Clerical duties related to patients under our care and account management.
• Miscellaneous administration tasks (i.e. filing, banking, online registrations, liaising with external companies)

The successful candidate will:

• Be highly motivated and well organised with the ability to work on their own initiative.
• Have a friendly, welcoming, and professional manner with excellent interpersonal skills both in person and on the phone.
• The ability to multitask under pressure whilst maintaining a high level of accuracy and quality of work.
• Can support and communicate effectively with clients, vet professionals, and fellow associates.
• Be a team player with the ability to establish positive working relationships.

This is a rewarding and challenging role. As one team we are committed to excellence in the care we provide for our patients and to do this teamwork is key.

Client Care or reception experience is not essential, as full training will be provided.

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Enhanced sickness pay
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

Cave Veterinary Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Cave Veterinary Specialists, Linnaeus or the role, please contact our Talent Acquisition team at

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