Account Manager

The Company: B1, B2, Digital Print Company

The Role:

• Act as the main contact for a portfolio of assigned accounts
• Build strong relationships with customers
• Identify and act upon new business opportunities with existing customers
• Develop comprehensive understanding of the company’s service offerings
• Use an MIS to ensure all jobs are effectively and efficiently moved through production, resulting in an accurate and timely delivery of product
• Answer client inquiries in a timely manner
• Attend in-person customer briefings and reviews when required
• Provide feedback from customer meetings to Sales Director
• Work with all other departments, including but not limited to production, estimating, and accounts, to ensure a seamless client experience
• Work with all other departments to provide new innovation for clients, expanding company’s product portfolio
• Liaise with the other customer service/ account managers to improve customer service company-wide

Requirements:

• Minimum two years’ experience as a customer services/account manager within the print industry
• Enthusiastic and self-motivated with a passion for print and customer service
• Pride in work, with attention to detail and accuracy necessary to meet a high standard of work product
• Strong communication skills, especially within and across production departments; ability to work as a member of a team
• Can-do attitude to meet challenges and requests from customers
• Self-motivated, able to demonstrate initiative, accept responsibility, and work to tight deadlines
• Demonstrable experience with a print-specific MIS or similar for booking/tracking projects

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