Customs Clearance Clerk

Job Title: Customs Clearance Clerk Location: Felixstowe

A bit about the company... Join a dynamic business at the forefront of freight forwarding and warehousing, renowned for delivering outstanding service by blending tradition with innovation. You’ll be part of a team that values integrity, service excellence, and a collaborative spirit—where your expertise truly makes a difference.

The Role As a Customs Clearance Clerk, you’ll be responsible for managing customs entries and supporting the end- to-end clearance process to ensure goods move smoothly and compliantly. You’ll work closely with internal teams, customers, and external partners to deliver a reliable, high-quality service.

What We’re Looking For

Previous experience in customs clearance (freight

forwarding or logistics environment) Strong understanding of import/export procedures

and customs documentation Excellent attention to detail and ability to work

under pressure in a fast-paced setting Confident using internal systems (customs

software/TMS) and Microsoft Office Strong communication skills and a proactive,

solutions-focused approach Local knowledge of UK customs processes is

essential

Key Responsibilities

• Prepare and submit customs declarations/entries (import and export) accurately and on time
• Check documentation for compliance (commercial invoices, packing lists, COO, etc.)
• Ensure correct commodity codes, customs procedure codes, and valuations are applied
• Liaise with HMRC, customers, hauliers, shipping lines, and internal operations teams
• Monitor clearance progress and resolve delays or queries quickly and professionally
• Maintain compliance with customs regulations and internal procedures
• Keep accurate records and update internal systems with clearance activity
• Provide clear updates to customers and colleagues throughout the process

Here’s the package breakdown for you... £35,000 PA A supportive, family-owned culture with a genuine team feel

feel Opportunity to grow with a business that values development and long-term careers Collaborative environment where your contribution is recognised A role where you can make a real impact on daily

operations and customer service

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