Night Team Leader

We're looking for an enthusiastic, reliable and proactive individual to join our team as our Night Team Leader at Thatchers Hotel, Guildford. If you thrive when everyone else is sleeping, enjoy leading a team, making decisions and ensuring exceptional guest experiences, this role could be the perfect fit for you.

In a new era of hospitality, make your mark and help drive our business forward whilst embracing our 'Ownership with Personality' values. Thatchers Hotel is a charming Tudor-style property set in the heart of the Surrey countryside. Featuring 87 guest rooms, two meeting and function rooms, and a newly refurbished bar and restaurant.

As a Night Team Leader , your responsibilities will include:

• Leading the hotel operation throughout the night, acting as the main point of contact for guests and team members.
• Ensuring the safety, security and wellbeing of guests, colleagues and hotel property at all times.
• Conducting regular security, fire safety and property checks, maintaining a safe and secure environment.
• Supervising and supporting the night team, ensuring all nightly duties are completed to a high standard.
• Overseeing reception operations, including guest check-ins and check-outs, handling enquiries and resolving any guest concerns professionally and efficiently.
• Completing night audit procedures and preparing reports for the management team.
• Attending to any incidents that occur during the night and acting as the key contact in the event of emergency services attendance.
• Ensuring all public areas are presented to a high standard and that housekeeping and maintenance issues are reported appropriately.
• Coordinating breakfast and early morning preparations to ensure a smooth handover to the day team.
• Supporting operational departments as required to deliver an exceptional guest experience.

Experience and skills for our Night Team Leader role:

• Previous experience in a supervisory or leadership role within hospitality is essential.
• Experience working nights within a hotel environment is highly desirable.
• Excellent customer service and guest relations skills.
• Strong communication and problem-solving abilities with the confidence to make decisions independently.
• Experience using hotel management and reservation systems would be advantageous.
• Excellent organisational skills and attention to detail.
• A flexible, professional and calm approach when working under pressure.
• A passion for delivering exceptional guest experiences.

*As part of our recruitment process, a DBS check will be arranged and funded by the Company and must be successfully completed before employment in this role can commence.

What we can offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week
• Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Discounts up to 50% on meals and stays across the whole group around the UK
• Development programmes to support you grow into a ‘Hospitality Superstar’ with clear progression pathways, internal promotions and access to apprenticeships
• Bike to work scheme
• Bus saving scheme
• AE Pension
• Free on-site parking
• Company Events

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!

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