Private Shopping Porter

About the Role

Reporting to the Operations Manager, you will support the day‑to‑day running of our Private Shopping function, helping to ensure everything behind the scenes runs smoothly after a client purchase has been made. This is a predominantly back‑of‑house role, focused on the movement, handling and dispatch of luxury purchases.

Key Responsibilities

• Coordinating stock and product movements across Private Shopping locations
• Supporting with the processing and handling client returns efficiently and accurately
• Packing and preparing client purchases for dispatch, including international deliveries
• Working closely with our dispatch team to ensure orders are sent out correctly and on time
• Maintaining organised, safe and efficient working spaces
• Assisting with the movement of luxury items throughout the store
• Providing ad hoc operational support where required

About You

This role is perfect for someone who is eager to learn, approaches new challenges with enthusiasm and initiative, and takes pride in supporting a team behind the scenes. Previous stock experience is not essential. Instead, we're looking for someone with a strong work ethic, a proactive mindset and a willingness to learn. You'll thrive in a fast‑moving environment where priorities can change quickly and every day brings something different. As a hands‑on and active role, you'll spend much of your day on the move, supporting the smooth running of our Private Shopping operation.

You will also:

• Be a reliable and dependable team player with a positive, can‑do attitude
• Enjoy working in a fast‑paced environment where no two days are the same
• Be comfortable working independently while supporting a wider team
• Adapt quickly to changing priorities and operational needs
• Build positive working relationships with colleagues across the business
• Take pride in delivering high standards and supporting wherever needed
• Be comfortable standing, walking and moving between locations for extended periods
• Safely lift and move boxes and packages of up to 20kg

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You is to share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you'll have the satisfaction of working with world‑class brands and a team that’s setting the standards for the industry.

As you build a long‑lasting career with us, you will enjoy a package that includes:

• 22 days’ holiday (rising to 27 days)
• your birthday off
• up to 33% Harrods’ discount
• access to a competitive pension

Uniquely, whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

To know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

Time Type: Permanent

Department: Personal and Private Shopping Operations (Jaz Mandair)

As one of the world’s most prestigious brands, and a highly sought‑after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.

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