Operations Supervisor

Swindon Source: WhatJobs

£30,000-£35,000 per annum depending on…

-Multimodal Logistics / Team Supervision / Career Progression-

A growing logistics company is seeking an Operations Supervisor to join its multimodal operations team in West Drayton.

Reporting directly to the Operations Manager, this is a hands‑on supervisory role combining shipment management, team supervision, customer service, compliance, and operational improvement. The successful individual will manage their own shipments while supporting the day‑to‑day activities and development of the wider operations team.

This is an opportunity to take on broader responsibility within a growing logistics environment, with exposure to multimodal operations and the development of new services.

(Ref: CC47702 - Please include this when making any enquiries.)

Main Responsibilities

Manage import, export, and cross‑trade shipments from start to finish across air, sea, and road freight
Supervise and support the daily activities and performance of the operations team
Monitor operational KPIs and ensure compliance with SOPs, customs, and trade requirements
Act as the first point of escalation for operational issues and customer concerns
Coordinate with carriers, customers, overseas agents, and internal departments
Provide training and guidance to team members while leading by example
Support workload planning, resource allocation, process improvements, and the development of new logistics services

Ideal Candidate

Minimum 5 years' experience in freight forwarding or logistics operations
Strong knowledge of import, export, and cross‑trade operations
Experience managing shipments from start to finish
Experience across air, sea, and road freight
Good knowledge of customs procedures including bonded, temporary import/export, IPR, OPR and T1
Strong understanding of Incoterms and trade compliance requirements
Previous supervisory, team leader, or senior operator experience preferred
Strong problem‑solving, customer service, and communication skills
Experience with CargoWise, Sequoia, CNS, Destin8, or NCTS would be advantageous
Experience with Ship Spares, pharmaceutical cargo, aerospace parts, dangerous goods, bonded cargo or project cargo would be advantageous

Conditions

Location: West Drayton, London
Working Style: Office‑based
Salary: £30,000-£35,000 per annum depending on experience
Job Type: Permanent, full‑time
Working Hours: Monday to Friday, 9:00-17:00 (1‑hour unpaid lunch break)
Start: Negotiable
Benefits: 20 days' annual leave plus Bank Holidays, company pension scheme, career progression opportunities
Visa Support: No

All applicants for the Operations Supervisor position must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.

We regret that we cannot accept applications from Working Holiday, Graduate or Student visa holders.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

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