Support Services Manager | Customer Center Lead

St Albans Source: WhatJobs
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Veolia Group in Hertfordshire is seeking an experienced manager to provide senior-level support, data analysis and reporting for contracted services. You will oversee the contact centre, maintain timely information, and ensure contractual obligations are met, while guiding a capable team to deliver high-quality customer service.

You will forecast workload, manage resources and payroll processes, liaise with clients, and improve processes for efficiency.

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