Customer Care Coordinator

The Opportunity

We are currently looking for a Customer Service Coordinator to join our team on an initial 12-month fixed-term contract.

This is an exciting opportunity to join a growing business at an important stage of its development. The successful candidate will play a key role in supporting customers and ensuring a consistently high level of service across the business.

While the position is initially offered on a 12-month fixed-term basis, the business is actively looking to expand, so there is a strong possibility of the role becoming permanent for the right person as the organisation continues to grow.

Your responsibilities are likely to include:

• Responding to customer enquiries via phone, email and other relevant channels.
• Coordinating customer requests and ensuring they are followed through to resolution.
• Building and maintaining positive relationships with customers.
• Providing accurate and timely information to customers.
• Liaising with internal teams to ensure customer requirements are met.
• Managing and updating customer records and relevant systems.
• Monitoring outstanding queries and following up where required.
• Identifying and escalating issues appropriately.
• Supporting the wider team with general coordination and administration.
• Contributing to the ongoing improvement of customer service processes and standards.

About You

We are looking for someone who is customer-focused, organised and proactive, with a genuine desire to provide a high standard of service.

You will ideally have:

• Previous experience in customer service, customer coordination, housing, property, construction, facilities management, repairs and maintenance, minor works or a similar environment.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• A professional and approachable manner.
• The ability to manage multiple tasks and priorities effectively.
• Good attention to detail.
• Confidence using IT systems and Microsoft Office.
• A positive, flexible and solution-focused approach.
• The ability to work effectively both independently and as part of a team.

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