2Nd Line Support - 5 Days Onsite - INSIDE IR35

2nd Line Support - 5 days onsite - INSIDE IR35 - £150 a day

We’re looking for a 2nd Line Support Engineer to join our team and be the go-to person for resolving technical issues that need a little more than first-line support.

You’ll troubleshoot, investigate and resolve escalated incidents across Microsoft 365, Windows, Active Directory, networking, hardware and cloud technologies , while providing great service to our users.

What you’ll be doing:

• Own and resolve 2nd line technical issues and escalations
• Troubleshoot Windows, Microsoft 365, Active Directory and networking problems
• Support users across hardware, software and infrastructure
• Manage incidents through to resolution, keeping users informed
• Work with 3rd line teams and suppliers on more complex issues
• Help improve documentation, processes and the overall IT service

What we’re looking for:

• Solid experience in a 2nd Line / Desktop Support role
• Strong troubleshooting and problem-solving skills
• Good knowledge of Microsoft 365, Windows and Active Directory
• Understanding of networking fundamentals
• Excellent communication and customer service skills
• A proactive, hands-on approach and the ability to work independently

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