HR Assistant

Working hours: 20 hours a week, Monday to Friday 10.00am to 2.00pm

About the role

As HR Assistant you handle the administration behind every stage of the employee journey across ICW Group – offers, contracts, starters, absence, contractual changes and leavers. Managers rely on the records you keep and the documents you issue being right first time, and colleagues rely on you handling what they bring you properly and discreetly. That is how we build confidence with colleagues and managers across the group – our North Star: Confidence Built Together .

This is a part-time role, 10am to 2pm, Monday to Friday, in a small HR team supporting managers across the group. The role is administrative at heart: accurate records, documents that are right first time and a clear answer when a manager has a question about process. You will see the whole employee lifecycle rather than one piece of it, working directly with the Group HR Manager.

Skills and experience matter. So does how you work. We’re looking for people who are Kind, Principled and Tenacious in the way they work with clients, colleagues and stakeholders every day.

What you’ll be doing

You provide the administrative support that keeps HR running accurately, on time and in line with employment legislation, data protection and company policy. Managers run their own people processes; HR gives them the records, documents, guidance and oversight to do it properly. Working with the Group HR Manager, managers across the group and external partners, you will:

• Run the joiners, movers and leavers process on the HR system , taking the information managers provide and processing starters, movers, leavers and contractual changes accurately, confidentially and on time.
• Support recruitment and onboarding , coordinating interviews, preparing offer documentation and having new starters set up on the system and ready for their manager on day one.
• Prepare HR documentation – contracts, letters, reports and employee communications – checked before it goes out and issued on time.
• Maintain oversight of one-to-ones, probation and performance reviews , keeping records of completion current so that compliance with process can be reported to senior leadership.
• Be the first point of contact for HR queries from managers and employees, advising on process, answering promptly and escalating where appropriate.
• Support compliance and HR best practice , completing processes in line with employment legislation, data protection (GDPR) and company policies.
• Provide administrative support for employee relations matters , arranging meetings, preparing documentation and tracking actions.
• Keep HR templates, forms and guidance current , so that managers have what they need to run their own people processes properly.

What good looks like here

Our three guiding principles describe how we work at ICW. In this role, they look like:

• Be better every day
• When something goes wrong once, you fix the template or checklist behind it so it can’t go wrong twice. You learn the HR system properly and become the person others ask.
• Be the person your clients want to work with
• Your clients are our employees and managers. A manager asking about a new starter gets a reply the same day and a contract that is right first time – nobody has to check your work twice. A colleague who comes to you with something sensitive knows it stays with HR.
• Support one another to succeed
• Managers run their own people processes; you make that easy. The form is current, the guidance is clear and the record is where it should be. When the HR Manager is out, a manager with a question still gets an answer – you know where everything is and how the process works.

Underpinning these are our values:

• Kind – we are generous with our time, we listen and we treat people with respect, especially when people are under pressure.
• Principled – we do the right thing, are honest about issues and make decisions we can stand behind.
• Tenacious – we stay with a problem until it is solved, and know when to involve others.

What we’re looking for

• Solid administration experience in a process-driven office role – HR, payroll, finance, legal, insurance or similar.
• A track record of accurate work: you check your own output and it rarely comes back.
• Ability to manage a steady workload within fixed hours, prioritising and meeting deadlines without losing accuracy.
• Confident with Microsoft 365 (Outlook, Word, Excel) and quick to learn new systems.
• Clear, professional written and verbal communication.
• A professional approach to confidential and sensitive information.
• Experience in an HR, payroll or similar administration role.
• Experience using an HR information system (HRIS).
• CIPD Level 3, or working towards an HR qualification.
• A values-led organisation where how you work matters.
• A supportive and collaborative team environment.
• Opportunities to learn, develop and grow your career.
• Fixed part-time hours, 10am to 2pm Monday to Friday, with a workload designed to fit them.

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