Customer Success Intern

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Responsibilities:

• Research, prototype, and evaluate AI and Generative AI use cases with HPE OpsRamp OpsPilot.
• Assist in developing AI-powered solutions using modern AI frameworks and tools.
• Analyze alert / event data, identify trends, and present actionable insights to reduce MTTR and MTTD using HPE OpsRamp.
• Support the creation of presentations, demos, and proof-of-concepts for internal and customer-facing initiatives.
• Collaborate with cross-functional teams including engineering, product management, customer success, and business stakeholders.
• Document findings, best practices, and technical solutions.
• Participate in brainstorming sessions and contribute innovative ideas.
• Stay current with emerging AI technologies, tools, and industry trends.

AI & Technical Skills

• Good understanding of AI, Machine Learning, and Generative AI concepts.
• Familiarity with Python and common data science libraries.
• Exposure to Large Language Models (LLMs), MCPs, prompt engineering, or AI agents.
• Basic knowledge of APIs and data handling.
• Understanding of cloud platforms is advantageous (AWS, Azure, GCP, or HPE GreenLake).

Communication & Presentation Skills

• Strong written and verbal communication.
• Ability to explain technical concepts to non-technical audiences.
• Comfortable creating PowerPoint presentations and delivering short presentations.
• Good documentation and storytelling skills.

People & Collaboration Skills

• Excellent interpersonal skills.
• Team player who enjoys collaborating across different functions.
• Open to receiving and acting on feedback.
• Demonstrates empathy, professionalism, and respect for diverse perspectives.
• Strong stakeholder engagement skills for an intern level.

Personal Attributes

• Curious and eager to learn.
• Strong analytical and problem-solving mindset.
• Self-motivated with good time management.
• Creative thinker who enjoys experimentation.
• Adaptable in a fast-paced environment.
• High level of integrity and ownership.

Preferred Qualifications

• Pursuing a Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Data Science, Engineering, Information Technology, or a related discipline.
• Coursework or personal projects involving AI, machine learning, data analytics, or software development.
• Experience with Git, GitHub, Jupyter Notebooks, or collaborative development tools is desirable.
• Experience with LLMs, SLMs, AI Agents and MCP servers is desirable.
• Participation in hackathons, AI competitions, or open-source projects is a plus.

What Success Looks Like

• Delivered one or more AI proof-of-concepts or prototypes.
• Presented findings confidently to technical and business audiences.
• Demonstrated strong collaboration across teams.
• Produced high-quality documentation and presentations.
• Applied AI to improve business processes or customer outcomes.

Additional Skills

• Accountability
• Accountability
• Action Planning
• Active Learning
• Active Listening
• Bias
• Business Growth
• Business Objectives
• Business Planning
• Coaching
• Commercial Acumen
• Creativity
• Critical Thinking
• Cross-Functional Teamwork
• Customer Experience Strategy
• Customer Loyalty
• Data Analysis Management
• Data Collection Management
• Data Controls
• Design Thinking
• Empathy
• Follow-Through
• Growth Mindset
• Intellectual Curiosity
• Long Term Planning
• {+ 10 more}

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.

Joining our OCTO HPE team and working as part of our OpsRamp team is a chance to make history and be a driving force in the industry. We are revolutionizing cloud computing by building a large-scale, enterprise-ready platform that powers a hybrid edge-to-cloud world. Our platform enables the world's largest and most diverse enterprise IT teams and managed service providers to control the chaos of modern digital infrastructure, and to deliver quickly, efficiently, and at scale while keeping their data secure and meeting sustainability goals.

We do this through hybrid discovery and monitoring, event and incident management, remediation, and automation, powered by AI. We help our enterprise and MSP customers avoid costly outages and performance issues that result in lost revenue and productivity.

With over 100,000 dedicated customers and 1 million devices in production, we are committed to accelerating transformation across data, connectivity, cloud, and security, providing essential solutions for businesses of all sizes. Together, we make the impossible possible, and we are confident in our ability to lead the way in shaping the future of cloud computing.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

At HPE, we're:

• Ranked 19th on Fortune's 2022 list of 100 Best Companies to Work For.
• Ranked 7th on Newsweek's list of America's Most Responsible Companies 2022
• Named the Best Place to Work for Disability Inclusion for the sixth year in a row
• Named one of the 100 Best Large Workplaces for Millennials in 2021
• Recognized as one of the Best Companies for Multicultural Women by Seramount

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