Pay: Starting salary of £33,646 p/y rising to £37,498 with service
Highlighted points for this job
'Managing a caseload of tenants with multiple care and support needs'
'Developing outcome-focused tenancy intervention plans'
'Providing oversight of tenancy management'
'Extensive experience managing customers with complex needs'
'Requirement for a full driving licence and access to a vehicle'
'Right to work in the UK is essential'
Duties include:
- Intensively manage a caseload of tenants with multiple care and support needs, working to enable them to sustain their tenancies and improve their overall wellbeing.
- Conduct comprehensive assessments for current and prospective tenants to identify their care and support needs, and develop outcome-focused tenancy intervention plans in partnership with tenants, setting specific goals and tracking progress.
- Identify and link tenants with specialist services to address unmet needs, ensuring they engage with the necessary resources.
- Monitor tenant engagement with support services and safeguard vulnerable tenants from risks such as abuse and neglect.
- Work with local authorities, social care, and health systems to secure appropriate support, and advocate for policy and strategy improvements that enhance support provision within the district.
- Provide comprehensive oversight of tenancy management throughout the duration of the support intervention, ensuring that tenants receive the guidance they need.
- Periodically review intensively managed tenancies with tenants, specialist providers, and Neighbourhood Housing Officers to assess readiness for transition to general tenancy management.
- Work closely with Neighbourhood Housing Officers to effectively manage communities that include intensively managed tenancies, fostering a caring environment for all residents
Requirements
- A strong awareness of the barriers that vulnerable individuals with support needs face in securing housing and sustaining a tenancy, with the ability to navigate and address these challenges effectively.
- Proven experience in tenancy and estate management, including knowledge of standards, best practices, and enforcement procedures.
- Extensive experience managing customers with multiple and complex needs, including those exhibiting challenging behaviours, with a focus on positive outcomes.
- Demonstrated ability to negotiate and influence service provision.
- Excellent verbal and written communication skills, enabling you to engage effectively with individuals from diverse backgrounds and build strong relationships.
- The capacity to prioritise your workload and manage active cases efficiently, even in the face of continuous crisis situations.
- A full driving license and access to a suitable vehicle for work, allowing you to meet the mobility demands of the role.
- Right to work in the UK - Visa Sponsorship is not available.
- An Enhanced DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process
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